Go live

Before the first real caller arrives, work through this list. It costs ten minutes and saves embarrassing conversations.

Content

Talk through three real cases that actually called last week. Not the easy ones. Check whether the agent names the request before answering it.

Handover

Say "I would like to speak to someone" in the middle of the call. Does it reach a person, and the right one? This is the single most important test.

Edge hours

Call outside opening hours. Does the agent say when somebody is back, or does it act as if you were open?

Follow-up

After a test call, check that the summary and the appointment arrive where your team expects them, meaning in the calendar and the CRM, not only inside elunos.ai.

Then switch over

Only now arm the call forwarding. Watch the first twenty conversations under Conversations and fix wording immediately, instead of collecting notes.