Tools and actions

Tools are the difference between an agent that gives information and one that gets something done.

Ready-made integrations

Connect your calendar and CRM under Integrations in a few clicks. After that, actions such as reading free slots, booking an appointment or creating a contact are available.

Your own endpoints

If you need something of your own, register a URL the agent calls during the conversation. It receives the fields you define and returns what the agent should say.

Response time

A tool holds the conversation for as long as it takes to answer. Anything over two seconds is heard as silence. If your system is slower, return a provisional answer and finish the work afterwards.

Failures

A tool that fails must not end the call. Define what the agent says when no answer arrives, usually a promise to call back rather than a guessed appointment.