1. Roles
You are the controller and elunos is the processor for the personal data processed when our agent handles your calls. elunos processes this data only on your documented instructions.
2. Subject & duration
elunos processes data for the duration of your subscription, to provide the AI phone-agent service and the actions you configure. Processing ends when the agreement ends.
3. Nature & purpose
Processing covers receiving calls, transcribing audio, and carrying out the outcomes you configure, such as booking appointments or routing enquiries.
4. Types of data & data subjects
Categories include caller phone numbers, call audio and transcripts, and the details exchanged during a call. Data subjects are your callers and the contacts in connected systems.
5. Sub-processors
elunos uses vetted sub-processors, including its voice-technology provider and EU-based hosting. A current list is available on request, and we give notice before adding a new sub-processor.
6. Security measures
elunos applies appropriate technical and organisational measures, including encryption in transit and at rest, access controls, and EU-based hosting in Frankfurt.
7. Your rights & assistance
elunos assists you in responding to data-subject requests and supports your obligations on security, breach notification and impact assessments.
8. Return & deletion
On termination, elunos deletes or returns the personal data it processes for you, except where storage is required by law. Contact: dpo@elunos.ai.