The AI phone agent for medical practices
Appointments, prescription requests and urgent triage: handled on the phone so your team can focus on the patients in front of them.
+30%
more booked appointments
Live call
Family practice Am Park · 0:31
Solved by agent
Caller
Hello, I need a repeat prescription for my blood pressure medication.
elunos
Of course. I have your details here. The prescription will be ready for pickup tomorrow from 10 am. Does that work?
Caller
Yes, perfect.
Request logged: pickup tomorrow from 10 am
Sent to the practice team · SMS sent · no hold music
Artificial
Intelligence
Act
For medical practices
Every practice call, handled
From appointments to repeat prescriptions: the calls that keep your line busy all morning, answered and acted on.
Book & reschedule appointments
The agent offers free slots and books or reschedules directly in the practice calendar, around the clock.
Repeat prescriptions & certificates
Requests for repeat prescriptions, referrals or sick notes are captured in a structured form and passed to the team.
Symptom triage
Urgent symptoms are recognised, classified and routed to the right person immediately, with a short summary.
Return missed calls
Calls outside opening hours are answered, the request captured and a callback prepared. No patient is lost.
Hours, address & paperwork
Recurring questions about hours, parking or which documents to bring are answered instantly.
30+
Languages
Auto-detected
<1s
Latency
Real-time replies
100+
Integrations
CRM, calendar & more
100%
GDPR
Hosted in Frankfurt
The product
Your whole front desk, in one view
Every call answered, transcribed, summarised and acted on, visible to your team in real time.
elunos.ai
Plattform
- Overview
- Agents
- Conversations
- Voices
- Billing
- Get help
- Settings
47
calls today
31
booked
1.8s
avg. pickup
0
missed
Recent conversations
Last 30 days · All agents
Transcript
Caller
Hello, I need a repeat prescription for my blood pressure medication.
elunos
Of course. I have your details here. The prescription will be ready for pickup tomorrow from 10 am. Does that work?
Caller
Yes, perfect.
What's inside
More than answering. It gets things done.
Books straight into your calendar
It reads your real availability, offers the right slots and writes the appointment into your calendar or software. No double bookings, no callbacks.
- Real-time availability
- Reschedules & cancellations
- Confirmation by SMS
Book appointment
LiveTuesday · 14 May
Triages urgent calls in seconds
Emergencies, complaints and important callers are recognised, prioritised and routed to the right person with a short summary. The rest is handled end to end.
- Urgency detection
- Smart routing
- Full call summary
Live call · routing
00:42Full transcript & summary attached
Sounds human, and speaks their language
Natural, warm conversation in German and English, with more languages rolling out. No menus, no keypad, no robotic hold music.
- Natural voice
- German & English
- No phone menus
How it works
Live on your own number in three steps
Connect your tools & test
Link your calendar, CRM and telephony in a few clicks, then test the agent against real scenarios. Tweak the wording, the voice and the rules until every call sounds exactly the way you want.
On every call
What happens the moment your phone rings
The agent adapts to how you work and plugs straight into your calendar and CRM. This is what it does on every single call.
Answered in 1.8 seconds
No voicemail, no missed caller, ever.
Mon to Sun · around the clock
Day & night
never closed
Weekends too
& holidays
While you're busy
with a patient
The comparison
Why not just use voicemail?
Works with your tools
Plugs into the software your practice already runs on
Possible integrations: 150+
Built for patient data
GDPR-compliant by design. Made in Germany.
At elunos.ai, data protection is not an add-on but the foundation. Your data and your callers' data never leave the EU.
Built on a compliant foundation
Artificial
Intelligence
Act
FAQ
Frequently asked questions
Yes. Acute or alarming symptoms are classified as urgent and routed to the practice or emergency service immediately, with a short summary. It never gives medical advice.
Yes. Appointments are written into the connected calendar, and common calendar and telephony systems connect out of the box. More connect via n8n and Zapier.
Yes. Your data and your patients' data never leave the EU. elunos.ai is hosted in Frankfurt, GDPR-compliant and SOC 2 / ISO 27001 certified, with a data processing agreement (DPA) on request.
Yes. It answers any number of calls at once, so no patient is left on hold even at peak times, and nothing goes to voicemail unanswered.
Pricing is usage-based with a free tier to start and no credit card required. You bill from a single credit balance, and most practices save far more in recovered appointments and staff time than the calls cost.
Most practices go live within a few days. You pick the medical template, connect your calendar, test against real calls and publish to your number.
A classic answering service takes the call and passes on a note that your front desk works through afterwards. The AI phone agent completes the request during the call: it books the appointment straight into the practice calendar, records prescription requests in a structured way and routes anything urgent immediately. Nothing piles up, and the cost is not tied to staffed seats.
Other industries
All industriesFurther reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering service for medical practicesWhat it covers, what it costs and what work is left over
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Stop missing calls
Ready for AI phone agents that truly work?
Start for free or see the software in a live demo. No credit card, no agency, no code.