The AI phone agent for pharmacies
Availability, e-prescriptions and delivery requests: answered on the phone while the team serves customers at the counter.
0
calls lost at the counter
Live call
Stadt-Apotheke · 0:27
Solved by agent
Caller
Do you have ibuprofen 600 in stock? I have a prescription.
elunos
Yes, it's in stock. I'll set it aside for you. When will you come by?
Caller
Around 5 pm.
Set aside: pickup today from 5 pm
Stock checked · SMS reminder sent · handled in 27s
Artificial
Intelligence
Act
For pharmacies
Every pharmacy call, handled
From availability checks to e-prescriptions: the calls that pull your team away from the counter, answered and acted on.
Availability & reservations
The agent checks whether a product is in stock and reserves it for pickup, without interrupting the counter.
E-prescription & order status
Questions about e-prescription handling or the status of an order are answered or captured for the team.
Delivery & courier requests
Delivery and courier requests are recorded in full with address and time and handed to the team.
Opening hours & emergency service
Recurring questions about hours, location and the nearest emergency pharmacy are answered instantly.
Return missed calls
After-hours calls are answered, the request captured and a callback prepared. No customer is lost.
30+
Languages
Auto-detected
<1s
Latency
Real-time replies
100+
Integrations
CRM, calendar & more
100%
GDPR
Hosted in Frankfurt
The product
Your whole front desk, in one view
Every call answered, transcribed, summarised and acted on, visible to your team in real time.
elunos.ai
Plattform
- Overview
- Agents
- Conversations
- Voices
- Billing
- Get help
- Settings
47
calls today
31
booked
1.8s
avg. pickup
0
missed
Recent conversations
Last 30 days · All agents
Transcript
Caller
Do you have ibuprofen 600 in stock? I have a prescription.
elunos
Yes, it's in stock. I'll set it aside for you. When will you come by?
Caller
Around 5 pm.
What's inside
More than answering. It gets things done.
Books straight into your calendar
It reads your real availability, offers the right slots and writes the appointment into your calendar or software. No double bookings, no callbacks.
- Real-time availability
- Reschedules & cancellations
- Confirmation by SMS
Reserve for pickup
LiveTuesday · 14 May
Triages urgent calls in seconds
Emergencies, complaints and important callers are recognised, prioritised and routed to the right person with a short summary. The rest is handled end to end.
- Urgency detection
- Smart routing
- Full call summary
Live call · routing
00:42Full transcript & summary attached
Sounds human, and speaks their language
Natural, warm conversation in German and English, with more languages rolling out. No menus, no keypad, no robotic hold music.
- Natural voice
- German & English
- No phone menus
How it works
Live on your own number in three steps
Connect your tools & test
Link your calendar, CRM and telephony in a few clicks, then test the agent against real scenarios. Tweak the wording, the voice and the rules until every call sounds exactly the way you want.
On every call
What happens the moment your phone rings
The agent adapts to how you work and plugs straight into your calendar and CRM. This is what it does on every single call.
Answered in 1.8 seconds
No voicemail, no missed caller, ever.
Mon to Sun · around the clock
Day & night
never closed
Weekends too
& holidays
While you're busy
with customers at the counter
The comparison
Why not just use voicemail?
Works with your tools
Plugs into the software your pharmacy already runs on
Possible integrations: 150+
Built for customer data
GDPR-compliant by design. Made in Germany.
At elunos.ai, data protection is not an add-on but the foundation. Your data and your callers' data never leave the EU.
Built on a compliant foundation
Artificial
Intelligence
Act
FAQ
Frequently asked questions
No. It handles organisational requests such as availability, reservations, delivery and opening hours, and routes anything that needs a pharmacist to the team.
Reservation and availability requests are captured and, where a connected system allows, checked directly. Common systems connect via n8n and Zapier.
Yes. Your data and your customers' data never leave the EU. elunos.ai is hosted in Frankfurt, GDPR-compliant and SOC 2 / ISO 27001 certified, with a data processing agreement (DPA) on request.
Yes. It answers any number of calls at once, so no customer is left on hold even at peak times.
Pricing is usage-based with a free tier to start and no credit card required. You pay from a single credit balance, and the time saved on routine calls usually outweighs the cost many times over.
Most pharmacies go live within a few days. You pick the pharmacy template, connect your tools, test against real calls and publish to your number.
Other industries
All industriesFurther reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Stop missing calls
Ready for AI phone agents that truly work?
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