The AI phone agent for plumbing and heating
Emergencies, service appointments and boiler maintenance, answered around the clock without waking the on-call engineer for a dripping tap.
-64%
fewer needless night callouts
Live call
Vogt Plumbing & Heating · 0:39
Solved by agent
Caller
There's water coming out from under the boiler, quite a lot of it.
elunos
Please turn the stopcock off first, usually under the sink or in the basement. Is it off?
Caller
Yes, that's stopped it.
elunos
Well done, that limits the damage. I'm putting this through to the on-call engineer now.
Escalated: on-call engineer notified
Water shut off · address sent ahead · handled in 39s, at night
Artificial
Intelligence
Act
For plumbing & heating
Every plumbing and heating call, handled
From a burst pipe at ten at night to next spring's boiler service: answered, triaged and booked.
Triage water and heat first
The agent asks whether water is running and whether the property is without heating, and those two answers decide everything that follows.
Talk the caller through the stopcock
Before anyone is dispatched, the caller is told how to shut off the water, which is often what limits the damage.
Protect the on-call engineer
Only what matches your emergency rules reaches the on-call number. Everything else becomes a job for the next working day.
Book service and maintenance
Boiler services and inspections are booked into your calendar during the call instead of ending up on a callback list.
Take the January peak
When every boiler fails in the same week, the agent answers all of them and sorts by who is actually cold.
30+
Languages
Auto-detected
<1s
Latency
Real-time replies
100+
Integrations
CRM, calendar & more
100%
GDPR
Hosted in Frankfurt
The product
Your whole front desk, in one view
Every call answered, transcribed, summarised and acted on, visible to your team in real time.
elunos.ai
Plattform
- Overview
- Agents
- Conversations
- Voices
- Billing
- Get help
- Settings
47
calls today
31
booked
1.8s
avg. pickup
0
missed
Recent conversations
Last 30 days · All agents
Transcript
Caller
There's water coming out from under the boiler, quite a lot of it.
elunos
Please turn the stopcock off first, usually under the sink or in the basement. Is it off?
Caller
Yes, that's stopped it.
elunos
Well done, that limits the damage. I'm putting this through to the on-call engineer now.
What's inside
More than answering. It gets things done.
Books straight into your calendar
It reads your real availability, offers the right slots and writes the appointment into your calendar or software. No double bookings, no callbacks.
- Real-time availability
- Reschedules & cancellations
- Confirmation by SMS
Dispatch engineer
LiveTuesday · 14 May
Triages urgent calls in seconds
Emergencies, complaints and important callers are recognised, prioritised and routed to the right person with a short summary. The rest is handled end to end.
- Urgency detection
- Smart routing
- Full call summary
Live call · routing
00:42Full transcript & summary attached
Sounds human, and speaks their language
Natural, warm conversation in German and English, with more languages rolling out. No menus, no keypad, no robotic hold music.
- Natural voice
- German & English
- No phone menus
How it works
Live on your own number in three steps
Connect your tools & test
Link your calendar, CRM and telephony in a few clicks, then test the agent against real scenarios. Tweak the wording, the voice and the rules until every call sounds exactly the way you want.
On every call
What happens the moment your phone rings
The agent adapts to how you work and plugs straight into your calendar and CRM. This is what it does on every single call.
Answered in 1.8 seconds
No voicemail, no missed caller, ever.
Mon to Sun · around the clock
Day & night
never closed
Weekends too
& holidays
While you're busy
under a sink
The comparison
Why not just use voicemail?
Works with your tools
Plugs into the software your firm already runs on
Possible integrations: 150+
- Google Calendar
- Microsoft 365
- Calendly
- HubSpot
- Salesforce
- Zoho
- Twilio
- Aircall
- n8n
- Zapier
- Make
- SAP
- Slack
- Pipedrive
- sipgate
- Placetel
- 3CX
- Microsoft Teams
- DATEV
- sevDesk
- Shopify
- Stripe
- WhatsApp Business
- Zendesk
- Freshdesk
- Zammad
- Jira Service Management
- Zoho Desk
- Lexware Office
- FastBill
- Power Automate
- Workato
- CMS
- Microsoft Dynamics 365
- pds
- STREIT
- smarthandwerk
- ToolTime
- Craftnote
Built for customer data
GDPR-compliant by design. Made in Germany.
At elunos.ai, data protection is not an add-on but the foundation. Your data and your callers' data never leave the EU.
Built on a compliant foundation
Artificial
Intelligence
Act
FAQ
Frequently asked questions
It asks the two questions that decide it: is water running, and is the property without heating. You define what counts as an emergency from there, and the agent never decides that on its own.
Only for what your rules define as an emergency. That is the point: today every night call reaches a person, and most of them did not need to.
It gives one kind: where the stopcock is and how to shut the water off. Everything technical beyond that waits for an engineer, and the caller is told so.
Yes, from your calendar, with the right duration for the job type. A boiler service and a leak call do not get the same slot.
They call about someone else's flat, so the agent captures the property address and the tenant separately, which is the detail that usually gets lost.
Yes. The job lands in the system you already run, with customer, address and the fault as the caller described it.
Other industries
All industriesFurther reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
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