The AI phone agent for physiotherapy practices
Bookings, reschedules and prescription questions: answered on the phone while every therapist is in a treatment room and the front desk is empty.
+24%
fewer empty slots
Live call
Physio practice Lindenhof · 0:33
Solved by agent
Caller
I cannot make Thursday at 9. Could we move it to the same time next week?
elunos
Of course. Next Thursday 9 am is free with the same therapist. I have moved it for you.
Caller
Perfect, thanks.
Moved: next Thursday 9:00 am
Old slot released and offered again · SMS sent
Artificial
Intelligence
Act
For physiotherapy practices
Every practice call, handled
From a reschedule to a prescription question: the calls that arrive while every therapist is treating somebody, answered and acted on.
Book and reschedule appointments
The agent offers free slots from the practice calendar and moves a series of sessions without anyone leaving a treatment room.
Fill cancelled slots
When somebody cancels at short notice the freed slot is offered again immediately, so the hour does not fall out of the day.
Prescription and co-payment questions
How many sessions are left, what the prescription covers, what the co-payment is: answered from your own rules, without a callback.
New patient intake
First-time callers are recorded with their prescription details and referred to the right therapist instead of ending up in voicemail.
Reminders that cut no-shows
Confirmations and reminders go out by SMS, so fewer appointments quietly disappear.
30+
Languages
Auto-detected
<1s
Latency
Real-time replies
100+
Integrations
CRM, calendar & more
100%
GDPR
Hosted in Frankfurt
The product
Your whole front desk, in one view
Every call answered, transcribed, summarised and acted on, visible to your team in real time.
elunos.ai
Plattform
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31
booked
1.8s
avg. pickup
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Transcript
Caller
I cannot make Thursday at 9. Could we move it to the same time next week?
elunos
Of course. Next Thursday 9 am is free with the same therapist. I have moved it for you.
Caller
Perfect, thanks.
What's inside
More than answering. It gets things done.
Books straight into your calendar
It reads your real availability, offers the right slots and writes the appointment into your calendar or software. No double bookings, no callbacks.
- Real-time availability
- Reschedules & cancellations
- Confirmation by SMS
Book appointment
LiveTuesday · 14 May
Triages urgent calls in seconds
Emergencies, complaints and important callers are recognised, prioritised and routed to the right person with a short summary. The rest is handled end to end.
- Urgency detection
- Smart routing
- Full call summary
Live call · routing
00:42Full transcript & summary attached
Sounds human, and speaks their language
Natural, warm conversation in German and English, with more languages rolling out. No menus, no keypad, no robotic hold music.
- Natural voice
- German & English
- No phone menus
How it works
Live on your own number in three steps
Connect your tools & test
Link your calendar, CRM and telephony in a few clicks, then test the agent against real scenarios. Tweak the wording, the voice and the rules until every call sounds exactly the way you want.
On every call
What happens the moment your phone rings
The agent adapts to how you work and plugs straight into your calendar and CRM. This is what it does on every single call.
Answered in 1.8 seconds
No voicemail, no missed caller, ever.
Mon to Sun · around the clock
Day & night
never closed
Weekends too
& holidays
While you're busy
in a treatment room
The comparison
Why not just use voicemail?
Works with your tools
Plugs into the software your practice already runs on
Possible integrations: 150+
Built for patient data
GDPR-compliant by design. Made in Germany.
At elunos.ai, data protection is not an add-on but the foundation. Your data and your callers' data never leave the EU.
Built on a compliant foundation
Artificial
Intelligence
Act
FAQ
Frequently asked questions
Yes. Recurring appointments can be moved as a block or one at a time, depending on what the caller asks for. Every change is written to the connected practice calendar.
It answers what your practice has defined: how many sessions remain, what the prescription covers, what the co-payment is. It gives no medical or billing advice beyond your own rules.
Appointments go into the connected calendar, and common calendar and telephony systems connect directly. Anything else runs through n8n, Make or Zapier.
A freed slot is offered again to callers straight away. Outbound calling is available as a separate function, so nobody is called without you deciding it.
Most practices are live within days. Pick the physiotherapy template, connect the calendar, test against real calls and publish it on your existing number.
Yes. elunos.ai is hosted in Frankfurt, data never leaves the EU, and a data processing agreement is available on request.
Other industries
All industriesFurther reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
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