AI phone agent for practices that use THEORG
elunos.ai answers your practice's calls, handles common questions and captures appointment requests in a structured way. Your team keeps working in THEORG as usual.
Patient
Hi, I have a prescription for 6 sessions of physiotherapy and need appointments.
elunos.ai
Happy to help. What is your name, and when suits you best?
Patient
Maria Kaiser. Ideally Tuesdays or Thursdays after 4 pm.
elunos.ai
Thanks, Maria. I will pass your appointment request to the practice team, and you will get a confirmation.
- Name
- Maria Kaiser
- Reason
- Physiotherapy, prescription for 6
- Preferred time
- Tue or Thu, after 4 pm
- Callback number
- 0170 123 45 ••
24/7
Calls answered
Your team
confirms every appointment
Frankfurt
Platform hosted in Frankfurt am Main
For practices using THEORG
Less phone time at the front desk
The calls your front desk gets every day, answered and captured cleanly, so your team can focus on the patients in front of them.
Answers every call
Even when the front desk is busy, at night or at the weekend. Callers reach your practice instead of the answering machine.
Appointment requests, captured properly
Name, callback number, reason, whether a prescription exists and preferred times: your team gets everything it needs in one summary.
Your team stays in control
You decide which questions elunos.ai answers itself. Appointments are always confirmed by your team, and complex requests go to the right person with a summary.
How it works
From the call to a confirmed appointment
elunos.ai answers and prepares everything. The appointment is confirmed by your team.
Incoming call
Patient
Your practice number
The difference
A normal morning at the front desk
Without elunos.ai
- The phone rings in the middle of a treatment.
- Callers end up in the queue or on the answering machine.
- Callback requests are written down on notes.
With elunos.ai
- Calls are answered, even at night and at the weekend.
- Questions about opening hours or directions are answered right away.
- Appointment requests reach your team structured and in one summary.
- Your team confirms appointments when it fits the day.
Setup
How we set it up
Call and demo
Together we look at how your practice hands out appointments today and which calls cost the most time.
Define the handover to your team
Together we define how appointment requests and enquiries reach your team, for example as a summary by email or SMS, or in a calendar you share with us. Your practice software stays untouched.
Test and go live
The agent is tested against real call scenarios. Only when everything fits do you forward your number.
Security
Built for patient data
Which details elunos.ai captures on the call and hands to your team is agreed during setup. Call data is processed under a data processing agreement (DPA), on a platform hosted in Frankfurt am Main.
FAQ
Frequently asked questions
No. elunos.ai is an independent offering and has no business relationship with the manufacturer of THEORG. There is no partnership, no certification and no official interface. We only mention THEORG to describe which practices elunos.ai is suitable for.
No. elunos.ai captures appointment requests in a structured way and hands them to your team, who enter them in your practice software as usual. There is no official interface from the manufacturer.
elunos.ai answers your practice's calls, handles common questions such as opening hours and services, and captures appointment requests in a structured way: name, callback number, reason and preferred times. elunos.ai hands the request to your team with a summary, and your team confirms the appointment. The caller knows what happens next.
The platform runs in Frankfurt am Main. Which service providers are used in which region is set out in the data processing agreement (DPA).
elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. The platform runs in Frankfurt am Main, with a data processing agreement under Art. 28 GDPR.
Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.
Call the demo number or start a web call in the browser, pick a scenario such as appointment scheduling or order intake, and the agent leads the conversation step by step, exactly as it would with your callers: it greets, asks, checks live data and confirms. If you prefer a guided session, you can also book a live demo with the team on a fixed date.
Plans start with Starter at €99 a month on a one-year term, including 1,000 voice minutes that count on the phone, in the web widget and on WhatsApp. Every plan includes one channel of your choice. There is no free plan, but a 30-day money-back guarantee: you start in live operation right away and get the full amount back if it does not fit. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Take the load off your practice's front desk
Book a demo or request setup. We'll show you how elunos.ai answers your practice's calls.