1. Agreement to these terms
These Terms govern your use of the elunos.ai platform. By creating an account or using the service, you agree to them. If you accept on behalf of an organisation, you confirm you are authorised to do so.
2. The service
elunos provides an AI phone agent that answers calls and performs the actions you configure, such as booking appointments in connected systems. We may improve or change features over time and will give notice of material changes.
3. Your account
You are responsible for the accuracy of your account details and for keeping your credentials secure. You must be at least 18 and able to enter a binding contract.
4. Acceptable use
You agree not to use the service unlawfully, to harass callers, to bypass security, or in ways that breach telecommunications or consumer-protection law. You are responsible for the prompts and rules you configure.
5. Your data & our role
You remain the controller of personal data processed through the service. elunos acts as your processor under a separate data-processing agreement (AVV). You are responsible for having a lawful basis to handle the call data your agent processes.
6. Fees & billing
Paid plans are billed in advance on the cycle shown at checkout. Free-tier limits are described on our pricing page. Fees are exclusive of VAT. You can cancel at any time and access continues until the end of the paid period.
7. Third-party integrations
When you connect a third-party system such as Doctolib, your use of that system stays subject to its own terms. We are not responsible for third-party services, and connectivity may change if a provider alters its API.
8. Intellectual property
elunos and its licensors own all rights in the platform. You keep ownership of your content and configurations. We grant you a limited, non-transferable right to use the service while your subscription is active.
9. Disclaimers
The service is provided “as is”. While we work hard on reliability, we do not warrant uninterrupted or error-free operation, and the agent’s output should be reviewed where decisions carry significant consequences.
10. Limitation of liability
To the extent permitted by law, elunos is not liable for indirect or consequential damages, and our total liability is limited to the fees paid in the 12 months before the claim. Nothing limits liability that cannot be excluded under German law.
11. Term & termination
These Terms apply while you use the service. You may stop at any time; we may suspend or end access for material breach or non-payment. On termination we delete or return your data as set out in the AVV.
12. Governing law & disputes
These Terms are governed by the laws of Germany. The courts of Frankfurt am Main have jurisdiction, unless mandatory consumer rules provide otherwise.
13. Changes & contact
We may update these Terms and will post the new version with a revised date; continued use means acceptance. Questions? legal@elunos.ai.