WhatsApp Business integration

Call or message, answered through WhatsApp Business

elunos.ai answers your calls and sends the confirmation and summary via WhatsApp Business. And whoever would rather write gets an answer from the same agent.

Customer callsany number
WhatsApp BusinessDelivered · 14:30

Customer messaging

Category

1 agent

Call & chat

~10 minutes

Setup

WhatsApp Business Platform

Works with

Works with your WhatsApp Business

One agent, two channels

Phone and WhatsApp Business run on the same rules, the same knowledge and the same calendar.

Confirmation straight to the phone

After the call the appointment or summary goes out as a WhatsApp Business message, readable later instead of forgotten.

Answers in chat too

Whoever writes instead of calling gets the same answer in WhatsApp Business, in seconds.

Reminders that arrive

Appointment reminders go out as a message, where people actually read them.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent answers, handles the request and sends the confirmation via WhatsApp Business.

01

A customer calls

They ring your normal number, day, night or weekend. elunos.ai picks up.

Live callLindenhof Front Desk · 0:42

Caller

Could you send me the confirmation?

elunos.ai

Connecting to WhatsApp Business ...

02

elunos.ai writes the message

It drafts the confirmation and sends it from your WhatsApp Business number.

WhatsApp Business
ChannelWhatsApp Business
TypeAppointment confirmation
RecipientM. Schneider
StatusDelivered
03

Message delivered

The caller has it in writing and can reply straight to it.

WhatsApp Business

Sent, confirmation delivered

Readable later · reply goes to the same agent · in 38s, no staff

Sent via WhatsApp Business

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect WhatsApp Business”

Log in to WhatsApp Business once and approve access. That's the only login you'll do.

Connect WhatsApp BusinessSecure login · approve once

Under the hood

Exactly what moves between elunos.ai and WhatsApp Business

elunos.ai · Integrations
WhatDirection
Confirmations & summarieselunos.aiWhatsApp Business
Appointment reminderselunos.aiWhatsApp Business
Incoming messagesTwo-way
Caller & contact detailsTwo-way
Callback requestselunos.aiWhatsApp Business

Security

Built for customer data

elunos.ai only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos.ai can access in WhatsApp Business

  • Send messages from your numberconfirmations, reminders, summaries
  • Read incoming messagesto answer in chat as well
  • Read the contact numberto reach the right person
  • Nothing elseno old chat history, no private chats

Exact API scopes confirmed with WhatsApp Business at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

DoctolibOnline bookingDampsoftPractice softwareCGMPractice softwaresamediOnline bookingGoogle CalendarCalendarMicrosoft 365CalendarCalendlyOnline bookingHubSpotCRMSalesforceCRMZohoCRMTwilioTelephonyAircallTelephonyn8nAutomationZapierAutomationMakeAutomationSAPERPSlackTeam messagingPipedriveCRMonOfficeonOfficeCRMsipgatesipgateTelephonyPlacetelPlacetelTelephony3CX3CXTelephonyMicrosoft TeamsTeam messagingOpenTableOpenTableOnline bookingresmioresmioOnline bookingTreatwellTreatwellOnline bookingMagiclineMagiclineOnline bookingmedatixxmedatixxPractice softwareCHARLYCHARLYPractice softwareDATEVAccounting & taxsevDesksevDeskAccounting & taxShopifyOnline storeStripePaymentsZendeskHelpdesk & ticketingFreshdeskFreshdeskHelpdesk & ticketingZammadZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketingLexware OfficeLexware OfficeAccounting & taxFastBillFastBillAccounting & taxAgendaAccounting & taxevidentevidentPractice softwareT2medT2medPractice softwareTTHEORGPractice softwareVeteraVeteraPractice softwarePower AutomatePower AutomateAutomationWorkatoWorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRMprotelprotelHotel softwareMewsMewsHotel softwareapaleoapaleoHotel softwareSIHOTSIHOTHotel softwareCasablancaCasablancaHotel softwarepdspdsTrade softwareSTREITSTREITTrade softwaresmarthandwerksmarthandwerkTrade softwareToolTimeToolTimeTrade softwareCraftnoteCraftnoteTrade softwareRRA-MICROLegal softwareadvowareadvowareLegal softwareAAnNoTextLegal softwareActaportActaportLegal softwareReNoStarReNoStarLegal softwareIXOSIXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy softwareCGM LAUERCGM LAUERPharmacy softwareeasyVETPractice softwareAnimanaAnimanaPractice softwareStarke PraxisStarke PraxisPractice softwarePraxWinPraxWinPractice software

FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

Yes. After the call the appointment confirmation or summary goes out as a WhatsApp message from your business number.

Yes. When someone writes instead of calling, the same agent answers the message, with the same knowledge and the same rules.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested before you publish, nothing goes live until the agent already handles calls the way you want.

CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.

Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.

Get started

Bring calls and WhatsApp Business together today

Connect in minutes and let elunos.ai answer every call and send confirmations, reminders and summaries via WhatsApp Business.