WhatsApp Business integration

Call or message, answered through WhatsApp Business

elunos.ai answers your calls and sends the confirmation and summary via WhatsApp Business. And whoever would rather write gets an answer from the same agent.

Customer callsany number
WhatsApp BusinessDelivered · 14:30

Customer messaging

Category

1 agent

Call & chat

~10 minutes

Setup

WhatsApp Business Platform

Works with

Works with your WhatsApp Business

One agent, two channels

Phone and WhatsApp Business run on the same rules, the same knowledge and the same calendar.

Confirmation straight to the phone

After the call the appointment or summary goes out as a WhatsApp Business message, readable later instead of forgotten.

Answers in chat too

Whoever writes instead of calling gets the same answer in WhatsApp Business, in seconds.

Reminders that arrive

Appointment reminders go out as a message, where people actually read them.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent answers, handles the request and sends the confirmation via WhatsApp Business.

01

A customer calls

They ring your normal number, day, night or weekend. elunos picks up.

Live callLindenhof Front Desk · 0:42

Caller

Could you send me the confirmation?

elunos

Connecting to WhatsApp Business ...

02

elunos writes the message

It drafts the confirmation and sends it from your WhatsApp Business number.

WhatsApp Business
ChannelWhatsApp Business
TypeAppointment confirmation
RecipientM. Schneider
StatusDelivered
03

Message delivered

The caller has it in writing and can reply straight to it.

WhatsApp Business

Sent, confirmation delivered

Readable later · reply goes to the same agent · in 38s, no staff

Sent via WhatsApp Business

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect WhatsApp Business”

Log in to WhatsApp Business once and approve access. That's the only login you'll do.

Connect WhatsApp BusinessSecure login · approve once

Under the hood

Exactly what moves between elunos and WhatsApp Business

elunos.ai · Integrations
WhatDirection
Confirmations & summarieselunosWhatsApp Business
Appointment reminderselunosWhatsApp Business
Incoming messagesTwo-way
Caller & contact detailsTwo-way
Callback requestselunosWhatsApp Business

Security

Built for customer data

elunos only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos can access in WhatsApp Business

  • Send messages from your numberconfirmations, reminders, summaries
  • Read incoming messagesto answer in chat as well
  • Read the contact numberto reach the right person
  • Nothing elseno old chat history, no private chats

Exact API scopes confirmed with WhatsApp Business at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

DoctolibOnline bookingDampsoftPractice softwareCGMPractice softwaresamediOnline bookingGoogle CalendarCalendarMicrosoft 365CalendarCalendlyOnline bookingHubSpotCRMSalesforceCRMZohoCRMTwilioTelephonyAircallTelephonyn8nAutomationZapierAutomationMakeAutomationSAPERPSlackTeam messagingPPipedriveCRMOonOfficeCRMSsipgateTelephonyPPlacetelTelephony33CXTelephonyMTMicrosoft TeamsTeam messagingOOpenTableOnline bookingRresmioOnline bookingTTreatwellOnline bookingMMagiclineOnline bookingMmedatixxPractice softwareCCHARLYPractice softwareDDATEVAccounting & taxSsevDeskAccounting & taxShopifyOnline storeStripePaymentsZendeskHelpdesk & ticketingFFreshdeskHelpdesk & ticketingZZammadHelpdesk & ticketingJSJira Service ManagementHelpdesk & ticketingZDZoho DeskHelpdesk & ticketingLOLexware OfficeAccounting & taxFFastBillAccounting & taxAAgendaAccounting & taxEevidentPractice softwareTT2medPractice softwareTTHEORGPractice softwareVVeteraPractice softwarePAPower AutomateAutomationWWorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRMPprotelHotel softwareMMewsHotel softwareAapaleoHotel softwareSSIHOTHotel softwareCCasablancaHotel softwarePpdsTrade softwareSSTREITTrade softwareSsmarthandwerkTrade softwareTToolTimeTrade softwareCCraftnoteTrade softwareRRA-MICROLegal softwareAadvowareLegal softwareAAnNoTextLegal softwareAActaportLegal softwareRReNoStarLegal softwareIIXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy softwareCLCGM LAUERPharmacy softwareEeasyVETPractice softwareAAnimanaPractice softwareSPStarke PraxisPractice softwarePPraxWinPractice software

FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

Yes. After the call the appointment confirmation or summary goes out as a WhatsApp message from your business number.

Yes. When someone writes instead of calling, the same agent answers the message, with the same knowledge and the same rules.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested on the free tier first, nothing goes live until the agent already handles calls the way you want.

No. Agents are created visually in a no-code builder: conversation steps are arranged as nodes, guided by a structure that has proven itself in your industry. Greetings, questions, bookings and handoffs are configured by clicking, not coding. Developers are optional and typically only involved when a team wants a custom integration beyond the built-in connectors and the n8n and Zapier catalogs.

Call the demo number or start a web call in the browser, pick a scenario such as appointment scheduling or order intake, and the agent leads the conversation step by step, exactly as it would with your callers: it greets, asks, checks live data and confirms. If you prefer a guided session, you can also book a live demo with the team on a fixed date.

Pricing is usage-based and starts free: the Free tier includes a monthly allowance of 30 call minutes and 300 chats, with no credit card required. Paid plans share one monthly allowance for calls and chats that you can mix freely, and annual billing adds 20 percent more allowance at the same price. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.

Get started

Bring calls and WhatsApp Business together today

Connect in minutes and let elunos answer every call and send confirmations, reminders and summaries via WhatsApp Business.