Book patients straight into CGM, from every call
CompuGroup Medical is one of the biggest names in German practice software. GPs and specialists run CGM M1 PRO, ALBIS, TURBOMED or MEDISTAR; dentists run CGM Z1.PRO. The calls differ by practice: a GP's phone is about same-day appointments, repeat prescriptions and referrals, a dentist's about toothache and check-ups. elunos.ai picks up those calls and hands prescription and results questions to the team as notes. It books open times directly, provided CGM grants access for your practice.
Practice software
Category
Two-way
Sync
CGM Z1.PRO
Works with
Typical calls
The calls that come with CGM
“A filling came out yesterday and it hurts.”
elunos.ai looks for free times today or tomorrow. If there are none, it flags the call as urgent for the team rather than booking something three weeks out.
In CGM: An appointment if a slot fits; otherwise nothing changes and an urgent callback waits in elunos.ai.
“I need a referral to an orthopaedist.”
elunos.ai records name, date of birth and specialty and makes clear that the practice decides.
In CGM: Nothing. The request waits for your team as a note in elunos.ai.
“I can't make my appointment on Thursday.”
elunos.ai notes the cancellation with name and appointment and offers a callback from the practice to find a new date.
In CGM: Nothing automatic. The cancellation reaches your team as a note, and they remove it in CGM.
Artificial
Intelligence
Act
How it works
What happens on every call
A patient calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
I'd like to book a health check, ideally in the morning.
elunos.ai
Connecting to CGM ...
elunos.ai checks CGM
elunos.ai takes name, callback number and preferred time, finds free mornings in the calendar and offers two.
Monday, 26 June
Wednesday, 28 June
It's booked
With access granted, a new appointment in the CGM calendar with name, callback number and reason; otherwise a booking request as a note for your team.
Booked, today 2:30 pm with Dr. Klein
Written to CGM
Setup
Connect in 4 steps
Pin down product and access
First we establish which CGM software your practice runs, which calendar in it holds the appointments and whether CGM grants access to it. The connection follows from that.
Choose what can be booked
You decide which requests should get an appointment on the phone, a check-up or a vaccination for instance, and which only become a callback, such as an acute visit.
Place a test call
Ring the number yourself and check in CGM that the appointment lands in the right column with the details your team needs.
Divert the number
Around the clock or only at certain times: when the line is busy during surgery hours, say, or after closing.
Under the hood
Exactly what moves between elunos.ai and CGM
Connection
Requirements and limits
How it connects
- Through a vendor interface (API) that CompuGroup Medical has to release for your practice. CGM does not publish open API documentation for its German practice software, so this page lists no endpoints or permissions.
- The practice keeps its appointments in a CGM system. Which one you run, say M1 PRO, ALBIS or Z1.PRO, is settled during setup.
- CompuGroup Medical grants access to the interface for your practice. What the vendor requires for that is settled during setup.
- Consultation hours and visit types live in CGM, because elunos.ai only offers times that are free there.
Not part of the connection
- Patient records, diagnoses, findings and lab values
- Billing, prescriptions and referrals
- Documents and doctors' letters
Good to know
- Access to the interface is granted by the vendor; its scope and requirements are only settled once access is granted.
- CompuGroup Medical publishes no open API documentation for its German practice software. What the interface returns for each product is up to the vendor.
- elunos.ai takes down reschedules and cancellations but does not enter them in CGM itself while the vendor has not documented that publicly.
- elunos.ai gives no medical assessment and is an independent product, not part of CompuGroup Medical.
Comparison
How it differs from CGM TelefonAssistent
CGM TelefonAssistent
CGM sells its own AI phone assistant. According to CGM's knowledge base (as of September 2026), its automatic booking requires the CLICKDOC calendar on at least the "Clickdoc Komfort" package (or Premium) and only books slots released there for online booking. Callers are created as temporary patients, and rescheduling or cancelling is not automated.
elunos.ai
elunos.ai is an independent provider. Which route into your calendar is possible, and whether CGM asks for add-on products, is settled during setup. If you already use CLICKDOC with online booking and want everything from one vendor, the TelefonAssistent is the tighter fit.
Security
Built for patient data
elunos.ai only ever touches the fields it needs to book a call: nothing clinical, nothing financial. Data is processed under a data-processing agreement (AVV) and hosted in Germany.
What elunos.ai can access in CGM
- Open timesCGM → elunos.ai
- New appointmentselunos.ai → CGM
Through a vendor interface (API) that CompuGroup Medical has to release for your practice. CGM does not publish open API documentation for its German practice software, so this page lists no endpoints or permissions.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
medatixxPractice software
CHARLYPractice software
evidentPractice software
T2medPractice softwareTTHEORGPractice software
VeteraPractice softwareeasyVETPractice software
AnimanaPractice software
Starke PraxisPractice software
PraxWinPractice softwareGoogle CalendarCalendarTwilioTelephonyn8nAutomationSAPERPHubSpotCRMSalesforceCRMSlackTeam- Category:
- Practice software
- Built for teams on CGM:
- Medical practices
- Dental practices
- Pharmacies
FAQ
Frequently asked questions
CompuGroup Medical has several practice systems: M1 PRO, ALBIS, TURBOMED and MEDISTAR for medical practices and Z1.PRO for dentists. We confirm which one you run, and which calendar holds your appointments, during setup.
Yes, provided CGM grants access for your practice. elunos.ai then reads open times and enters appointments. Exactly which functions are available is settled during setup.
At most open times and the details an appointment needs, and only once access is granted. Patient records, diagnoses, findings, prescriptions and billing are outside the connection.
No. The TelefonAssistent is CGM's own product. According to CGM, its automatic booking requires the CLICKDOC calendar on the Komfort or Premium package. elunos.ai is an independent provider.
We settle that during setup. ClickDoc is CGM's online booking service. What CGM requires for access to your calendar is only known once the vendor grants it.
For now it records reschedules and cancellations in full and files them as a note for your team. It will only change them in CGM once the vendor documents that publicly.
Plans start with Starter at €99 a month on a one-year term, including 1,000 voice minutes that count on the phone, in the web widget and on WhatsApp. Every plan includes one channel of your choice. There is no free plan, but a 30-day money-back guarantee: you start in live operation right away and get the full amount back if it does not fit. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Start booking into CGM today
elunos.ai answers your calls and works directly in CGM.