evident integrationBook patients straight into evident, from every call
EVIDENT is practice software used by German dental, orthodontic and oral surgery practices, and its appointment book is called TIS. Dental calls are rarely about just any slot: a hygiene visit, a check-up and a toothache each need a different length of time, often with one particular clinician. elunos.ai picks up those calls. It finds a matching open time in TIS and books it there, provided EVIDENT grants access for your practice.
evidentBooked · Tue 14:30Practice software
Category
Two-way
Sync
evident
Works with
Typical calls
The calls that come with evident
“A filling came out yesterday and it hurts.”
elunos.ai asks about pain and swelling, only looks at today or tomorrow morning, and passes the call on as urgent if nothing is free.
In evident: An appointment in an open emergency slot; otherwise nothing changes and an urgent callback waits in elunos.ai.
“I have to cancel my appointment on Thursday.”
elunos.ai takes name, date of birth and which appointment it is, and confirms the practice will be told.
In evident: Nothing. The cancellation is a note for reception, who remove it from TIS.
“Has my insurer sent back the cost plan yet?”
elunos.ai says nothing about plans or costs, because elunos.ai cannot see them, and notes when the practice should call back.
In evident: Nothing. Plans and billing are outside the connection.
Artificial
Intelligence
Act
How it works
What happens on every call
A patient calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
I'd like a hygiene appointment, ideally with Ms Keller again.
elunos.ai
Connecting to evident ...
elunos.ai checks evident
elunos.ai looks in TIS for open hygiene slots with that hygienist and offers two. If neither works, it asks whether another clinician is fine.
evidentMonday, 26 June
Wednesday, 28 June
It's booked
With access granted, the hygiene visit sits in TIS under the chosen clinician, with name and phone number; otherwise a booking request waits for reception as a note.
evidentBooked, today 2:30 pm with Dr. Klein
Written to evident
Setup
Connect in 5 steps
Settle access to TIS
First we work out with you and EVIDENT whether, and on what terms, the vendor grants access to the TIS appointment book of your installation. Then elunos.ai is connected.
Pick the visit types for the phone
Decide what elunos.ai should book outright, such as a hygiene visit or a check-up, and what only goes to reception as a callback, like an implant consultation.
Set a rule for toothache calls
Either TIS has fixed emergency slots elunos.ai may hand out, or these calls always go to the team flagged as urgent.
Test call, then look in TIS
Ring the number yourself and check in TIS that appointment, clinician and note arrive the way reception needs them.
Forward the practice number
Around the clock or at set times, for instance over lunch or when reception is busy and several calls come in at once.
Under the hood
Exactly what moves between elunos.ai and evident
Connection
Requirements and limits
How it connects
- Through a vendor interface (API) that EVIDENT has to release for your practice. EVIDENT does not publish open technical documentation for it, so this page names no endpoints and no sign-in method.
- Your practice keeps its appointments in TIS, EVIDENT's appointment book, which EVIDENT sells as an optional module.
- EVIDENT grants access to the interface for your practice. What the vendor requires for that is settled during setup.
- Clinicians, rooms and visit types are set up in TIS, because elunos.ai only offers what is open there.
Not part of the connection
- Patient charts, findings, X-rays and treatment cost plans
- Billing and outstanding invoices
- Recall and SMS or email reminders, which stay with EVIDENT
Good to know
- Access to the interface is granted by the vendor; its scope and requirements are only settled once access is granted.
- EVIDENT does not publish open API documentation. The only online booking into TIS documented publicly is O-TIS.
- Without the TIS module there is no calendar for elunos.ai to book into.
- elunos.ai makes no dental assessment. How urgent a case is stays the practice's decision.
- elunos.ai is an independent product and not part of EVIDENT.
Security
Built for patient data
elunos.ai only ever touches the fields it needs to book a call: nothing clinical, nothing financial. Data is processed under a data-processing agreement (AVV) and hosted in Germany.
What elunos.ai can access in evident
- Open timesevident → elunos.ai
- New appointmentselunos.ai → evident
Through a vendor interface (API) that EVIDENT has to release for your practice. EVIDENT does not publish open technical documentation for it, so this page names no endpoints and no sign-in method.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
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Frequently asked questions
Yes, provided EVIDENT grants access for your practice. elunos.ai then reads open times in TIS and writes the appointment there. Exactly which functions are available is settled during setup.
Yes. TIS is EVIDENT's appointment book and an optional module. Without TIS there is no calendar in EVIDENT for elunos.ai to book into.
No. According to EVIDENT, O-TIS is the online booking that writes straight into TIS. Provided EVIDENT grants access, elunos.ai reads the same open times in TIS, so a slot already booked online is not offered on the phone.
At most open times and what a booking needs, and only once access is granted. Charts, findings, X-rays, cost plans and billing stay out of it.
Cancellations, cost questions and callback requests are taken down in full and filed as a note for reception. Nothing changes in TIS.
Plans start with Starter at €99 a month on a one-year term, including 1,000 voice minutes that count on the phone, in the web widget and on WhatsApp. Every plan includes one channel of your choice. There is no free plan, but a 30-day money-back guarantee: you start in live operation right away and get the full amount back if it does not fit. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Start booking into evident today
elunos.ai answers your calls and works directly in evident.