„Is it in stock?" answered from ADG
elunos.ai answers your line, checks the pack in ADG by PZN or product name and tells the caller whether it is on the shelf, on order or ready to collect.
Pharmacy software
Category
Stock check
On the call
~10 minutes
Setup
A3000
Works with
Works with your ADG
The counter keeps serving the person in front of it
Most calls are one question with a one-word answer. elunos.ai reads it out of ADG so nobody has to leave the counter to look.
Answers availability, not advice
In stock, out of stock, or here tomorrow at ten. Anything pharmaceutical goes to your team, and the caller is told why.
Reserves the pack
The caller's name goes on it in ADG, with a collection time, so the trip to the pharmacy is not wasted.
Takes the load off the busy hours
The morning rush is the same hour the phone rings most. Both stop competing for the same person.
How it works
What happens on every call
The agent understands the product, checks ADG and answers. What needs a pharmacist goes to a pharmacist.
A patient calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
Do you have ibuprofen 600 in stock, and until when are you open?
elunos.ai
Connecting to ADG ...
elunos.ai checks ADG
Pack size and stock read live, plus the delivery time if it has to be ordered.
Reserved or handed over
Either the pack is put aside with a collection time, or the call reaches your team with the question written down.
Reserved for collection
Stock checked · pack reserved · handled in 29s, counter undisturbed
Written to ADG
Setup
Connect in 3 steps
Click “Connect ADG”
Log in to ADG once and approve access. That's the only login you'll do.
Under the hood
Exactly what moves between elunos.ai and ADG
Security
Built for patient data
elunos.ai only ever touches the fields it needs to book a call: nothing clinical, nothing financial. Data is processed under a data-processing agreement (AVV) and hosted in Germany.
What elunos.ai can access in ADG
- Read stock & availabilityby PZN or product name
- Reserve & order packsonly what you release for it
- Write notes & collection timesso the counter knows what is coming
- Nothing elseno prescriptions, no advice, no billing
Exact API scopes confirmed with ADG at setup.
What we can say for certain
Your whole stack
Also works with the rest of your stack
CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.
onOfficeCRM
sipgateTelephony
PlacetelTelephony
3CXTelephonyMicrosoft TeamsTeam messaging
OpenTableOnline booking
resmioOnline booking
TreatwellOnline booking
MagiclineOnline booking
medatixxPractice software
CHARLYPractice softwareDATEVAccounting & tax
sevDeskAccounting & taxShopifyOnline storeStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketing
FreshdeskHelpdesk & ticketing
ZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketing
Lexware OfficeAccounting & tax
FastBillAccounting & taxAgendaAccounting & tax
evidentPractice software
T2medPractice software
VeteraPractice software
Power AutomateAutomation
WorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRM
protelHotel software
MewsHotel software
apaleoHotel software
SIHOTHotel software
CasablancaHotel software
pdsTrade software
STREITTrade software
smarthandwerkTrade software
ToolTimeTrade software
CraftnoteTrade softwareRRA-MICROLegal software
advowareLegal softwareAAnNoTextLegal software
ActaportLegal software
ReNoStarLegal softwareAawintaPharmacy software
CGM LAUERPharmacy softwareeasyVETPractice software
AnimanaPractice software
Starke PraxisPractice software
PraxWinPractice software- Built for teams on ADG:
- Pharmacies
FAQ
Frequently asked questions
In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.
A3000 is the reference for the integration. For older S3000 installations, which lookups your system exposes is settled at setup.
Only what the reservation needs: the caller's name and number. Purchase history, prescription data and billing stay out of reach.
The platform runs in Frankfurt am Main. Which service providers are used in which region is set out in the data processing agreement (DPA).
elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. The platform runs in Frankfurt am Main, with a data processing agreement under Art. 28 GDPR.
Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested before you publish, nothing goes live until the agent already handles calls the way you want.
CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.
Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Take the stock calls off the counter
Connect in minutes and let the question everyone asks be answered from ADG, without anyone walking away from a customer.