AADG integration

„Is it in stock?" answered from ADG

elunos.ai answers your line, checks the pack in ADG by PZN or product name and tells the caller whether it is on the shelf, on order or ready to collect.

Patient callsany number
AADGIn stock · reserved

Pharmacy software

Category

Stock check

On the call

~10 minutes

Setup

A3000

Works with

Works with your ADG

The counter keeps serving the person in front of it

Most calls are one question with a one-word answer. elunos.ai reads it out of ADG so nobody has to leave the counter to look.

Answers availability, not advice

In stock, out of stock, or here tomorrow at ten. Anything pharmaceutical goes to your team, and the caller is told why.

Reserves the pack

The caller's name goes on it in ADG, with a collection time, so the trip to the pharmacy is not wasted.

Takes the load off the busy hours

The morning rush is the same hour the phone rings most. Both stop competing for the same person.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent understands the product, checks ADG and answers. What needs a pharmacist goes to a pharmacist.

01

A patient calls

They ring your normal number, day, night or weekend. elunos.ai picks up.

Live callLindenhof Practice · 0:42

Caller

Do you have ibuprofen 600 in stock, and until when are you open?

elunos.ai

Connecting to ADG ...

02

elunos.ai checks ADG

Pack size and stock read live, plus the delivery time if it has to be ordered.

AADG
ProductIbuprofen 600
PZN04150894
Stock6 packs
Collectionfrom 14:00
03

Reserved or handed over

Either the pack is put aside with a collection time, or the call reaches your team with the question written down.

AADG

Reserved for collection

Stock checked · pack reserved · handled in 29s, counter undisturbed

Written to ADG

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect ADG”

Log in to ADG once and approve access. That's the only login you'll do.

Connect ADGSecure login · approve once

Under the hood

Exactly what moves between elunos.ai and ADG

elunos.ai · Integrations
WhatDirection
Stock & pack availabilityTwo-way
Reservations & orderselunos.aiADG
Collection timeselunos.aiADG
Patient name & contactTwo-way
Enquiry & call summaryelunos.aiADG

Security

Built for patient data

elunos.ai only ever touches the fields it needs to book a call: nothing clinical, nothing financial. Data is processed under a data-processing agreement (AVV) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos.ai can access in ADG

  • Read stock & availabilityby PZN or product name
  • Reserve & order packsonly what you release for it
  • Write notes & collection timesso the counter knows what is coming
  • Nothing elseno prescriptions, no advice, no billing

Exact API scopes confirmed with ADG at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

DoctolibOnline bookingDampsoftPractice softwareCGMPractice softwaresamediOnline bookingGoogle CalendarCalendarMicrosoft 365CalendarCalendlyOnline bookingHubSpotCRMSalesforceCRMZohoCRMTwilioTelephonyAircallTelephonyn8nAutomationZapierAutomationMakeAutomationSAPERPSlackTeam messagingPipedriveCRMonOfficeonOfficeCRMsipgatesipgateTelephonyPlacetelPlacetelTelephony3CX3CXTelephonyMicrosoft TeamsTeam messagingOpenTableOpenTableOnline bookingresmioresmioOnline bookingTreatwellTreatwellOnline bookingMagiclineMagiclineOnline bookingmedatixxmedatixxPractice softwareCHARLYCHARLYPractice softwareDATEVAccounting & taxsevDesksevDeskAccounting & taxShopifyOnline storeStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketingFreshdeskFreshdeskHelpdesk & ticketingZammadZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketingLexware OfficeLexware OfficeAccounting & taxFastBillFastBillAccounting & taxAgendaAccounting & taxevidentevidentPractice softwareT2medT2medPractice softwareTTHEORGPractice softwareVeteraVeteraPractice softwarePower AutomatePower AutomateAutomationWorkatoWorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRMprotelprotelHotel softwareMewsMewsHotel softwareapaleoapaleoHotel softwareSIHOTSIHOTHotel softwareCasablancaCasablancaHotel softwarepdspdsTrade softwareSTREITSTREITTrade softwaresmarthandwerksmarthandwerkTrade softwareToolTimeToolTimeTrade softwareCraftnoteCraftnoteTrade softwareRRA-MICROLegal softwareadvowareadvowareLegal softwareAAnNoTextLegal softwareActaportActaportLegal softwareReNoStarReNoStarLegal softwareIXOSIXOSPharmacy softwareAawintaPharmacy softwareCGM LAUERCGM LAUERPharmacy softwareeasyVETPractice softwareAnimanaAnimanaPractice softwareStarke PraxisStarke PraxisPractice softwarePraxWinPraxWinPractice software
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FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

A3000 is the reference for the integration. For older S3000 installations, which lookups your system exposes is settled at setup.

Only what the reservation needs: the caller's name and number. Purchase history, prescription data and billing stay out of reach.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested before you publish, nothing goes live until the agent already handles calls the way you want.

CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.

Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.

Get started

Take the stock calls off the counter

Connect in minutes and let the question everyone asks be answered from ADG, without anyone walking away from a customer.