SAP integration

Every call, straight into SAP

elunos.ai answers your calls, finds the customer record and creates the right transaction in SAP. No manual entry, no media breaks, in real time.

Customer callsany number
SAPUpdated · Tue 14:30

ERP

Category

Two-way

Sync

~10 minutes

Setup

SAP

Works with

Works with your SAP

Everything lands in SAP, automatically

SAP stays your system of record: every call ends up on the right customer, order or ticket.

Finds the record

Callers are recognised by number and matched to their SAP record, before the first answer.

Creates the transaction

Orders, tickets and requests are created correctly, with the call attached.

Notes on the record

Every call is summarised and stored where your team already works.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent answers, looks up the record and writes the transaction. You just see the result in SAP.

01

A customer calls

They ring your normal number, day, night or weekend. elunos picks up.

Live callLindenhof Front Desk · 0:42

Caller

I'd like to ask about my order from last week.

elunos

Connecting to SAP ...

02

elunos looks up SAP

It finds the caller's record and the open transaction, live during the call.

SAP
CustomerSchneider GmbH
RecordOrder 20-4471
StatusIn progress
DueFriday
03

It's in the system

The update lands on the right record in SAP and the caller gets an answer.

SAP

Updated, note on the order

Record updated · summary attached · handled in 38s, no staff

Written to SAP

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect SAP”

Log in to SAP once and approve access. That's the only login you'll do.

Connect SAPSecure login · approve once

Under the hood

Exactly what moves between elunos and SAP

elunos.ai · Integrations
WhatDirection
Customer recordTwo-way
Orders & transactionselunosSAP
Record lookupsTwo-way
Tasks & follow-upselunosSAP
Call summary & reasonelunosSAP

Security

Built for customer data

elunos only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos can access in SAP

  • Look up customer recordsto recognise and verify callers
  • Create orders & transactionsonly the types you allow
  • Write notes & tasksattached to the right record
  • Nothing elseno financials, no master-data changes

Exact API scopes confirmed with SAP at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

DoctolibOnline bookingDampsoftPractice softwareCGMPractice softwaresamediOnline bookingGoogle CalendarCalendarMicrosoft 365CalendarCalendlyOnline bookingHubSpotCRMSalesforceCRMZohoCRMTwilioTelephonyAircallTelephonyn8nAutomationZapierAutomationMakeAutomationSlackTeam messagingPipedriveCRMonOfficeonOfficeCRMsipgatesipgateTelephonyPlacetelPlacetelTelephony3CX3CXTelephonyMicrosoft TeamsTeam messagingOpenTableOpenTableOnline bookingresmioresmioOnline bookingTreatwellTreatwellOnline bookingMagiclineMagiclineOnline bookingmedatixxmedatixxPractice softwareCHARLYCHARLYPractice softwareDATEVAccounting & taxsevDesksevDeskAccounting & taxShopifyOnline storeStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketingFreshdeskFreshdeskHelpdesk & ticketingZammadZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketingLexware OfficeLexware OfficeAccounting & taxFastBillFastBillAccounting & taxAgendaAccounting & taxevidentevidentPractice softwareT2medT2medPractice softwareTTHEORGPractice softwareVeteraVeteraPractice softwarePower AutomatePower AutomateAutomationWorkatoWorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRMprotelprotelHotel softwareMewsMewsHotel softwareapaleoapaleoHotel softwareSIHOTSIHOTHotel softwareCasablancaCasablancaHotel softwarepdspdsTrade softwareSTREITSTREITTrade softwaresmarthandwerksmarthandwerkTrade softwareToolTimeToolTimeTrade softwareCraftnoteCraftnoteTrade softwareRRA-MICROLegal softwareadvowareadvowareLegal softwareAAnNoTextLegal softwareActaportActaportLegal softwareReNoStarReNoStarLegal softwareIXOSIXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy softwareCGM LAUERCGM LAUERPharmacy softwareeasyVETPractice softwareAnimanaAnimanaPractice softwareStarke PraxisStarke PraxisPractice softwarePraxWinPraxWinPractice softwareSAPERP

FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

The connection uses whichever interface your system exposes, for example OData on S/4HANA. Which one is settled at setup.

It creates the transaction types you allow and reads records to identify callers. Financial postings and master-data changes are out of scope.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai and shortened to elunos; both name the same company. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested on the free tier first, nothing goes live until the agent already handles calls the way you want.

CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.

Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.

Get started

Start writing calls into SAP today

Connect in minutes and let elunos answer every call: lookups, transactions and notes straight into SAP.