Every call, straight into SAP
elunos.ai answers your calls, finds the customer record and creates the right transaction in SAP. No manual entry, no media breaks, in real time.
ERP
Category
Two-way
Sync
~10 minutes
Setup
SAP
Works with
Works with your SAP
Everything lands in SAP, automatically
SAP stays your system of record: every call ends up on the right customer, order or ticket.
Finds the record
Callers are recognised by number and matched to their SAP record, before the first answer.
Creates the transaction
Orders, tickets and requests are created correctly, with the call attached.
Notes on the record
Every call is summarised and stored where your team already works.
Artificial
Intelligence
Act
How it works
What happens on every call
The agent answers, looks up the record and writes the transaction. You just see the result in SAP.
A customer calls
They ring your normal number, day, night or weekend. elunos picks up.
Caller
I'd like to ask about my order from last week.
elunos
Connecting to SAP ...
elunos looks up SAP
It finds the caller's record and the open transaction, live during the call.
It's in the system
The update lands on the right record in SAP and the caller gets an answer.
Updated, note on the order
Record updated · summary attached · handled in 38s, no staff
Written to SAP
Setup
Connect in 3 steps
Click “Connect SAP”
Log in to SAP once and approve access. That's the only login you'll do.
Under the hood
Exactly what moves between elunos and SAP
Security
Built for customer data
elunos only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.
What elunos can access in SAP
- Look up customer recordsto recognise and verify callers
- Create orders & transactionsonly the types you allow
- Write notes & tasksattached to the right record
- Nothing elseno financials, no master-data changes
Exact API scopes confirmed with SAP at setup.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.
onOfficeCRM
sipgateTelephony
PlacetelTelephony
3CXTelephonyMicrosoft TeamsTeam messaging
OpenTableOnline booking
resmioOnline booking
TreatwellOnline booking
MagiclineOnline booking
medatixxPractice software
CHARLYPractice softwareDATEVAccounting & tax
sevDeskAccounting & taxShopifyOnline storeStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketing
FreshdeskHelpdesk & ticketing
ZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketing
Lexware OfficeAccounting & tax
FastBillAccounting & taxAgendaAccounting & tax
evidentPractice software
T2medPractice softwareTTHEORGPractice software
VeteraPractice software
Power AutomateAutomation
WorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRM
protelHotel software
MewsHotel software
apaleoHotel software
SIHOTHotel software
CasablancaHotel software
pdsTrade software
STREITTrade software
smarthandwerkTrade software
ToolTimeTrade software
CraftnoteTrade softwareRRA-MICROLegal software
advowareLegal softwareAAnNoTextLegal software
ActaportLegal software
ReNoStarLegal software
IXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy software
CGM LAUERPharmacy softwareeasyVETPractice software
AnimanaPractice software
Starke PraxisPractice software
PraxWinPractice softwareSAPERPFAQ
Frequently asked questions
In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.
The connection uses whichever interface your system exposes, for example OData on S/4HANA. Which one is settled at setup.
It creates the transaction types you allow and reads records to identify callers. Financial postings and master-data changes are out of scope.
Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.
elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai and shortened to elunos; both name the same company. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.
Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested on the free tier first, nothing goes live until the agent already handles calls the way you want.
CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.
Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Start writing calls into SAP today
Connect in minutes and let elunos answer every call: lookups, transactions and notes straight into SAP.