Pricing
DEEN
SAP integration

Every call, straight into SAP

elunos.ai answers your calls, finds the customer record and creates the right transaction in SAP. No manual entry, no media breaks, in real time.

Customer callsany number
SAPUpdated · Tue 14:30

ERP

Category

Two-way

Sync

~10 minutes

Setup

SAP

Works with

Works with your SAP

Everything lands in SAP, automatically

SAP stays your system of record: every call ends up on the right customer, order or ticket.

Finds the record

Callers are recognised by number and matched to their SAP record, before the first answer.

Creates the transaction

Orders, tickets and requests are created correctly, with the call attached.

Notes on the record

Every call is summarised and stored where your team already works.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent answers, looks up the record and writes the transaction. You just see the result in SAP.

01

A customer calls

They ring your normal number, day, night or weekend. elunos picks up.

Live callLindenhof Front Desk · 0:42

Caller

I'd like to ask about my order from last week.

elunos

Connecting to SAP ...

02

elunos looks up SAP

It finds the caller's record and the open transaction, live during the call.

SAP
CustomerSchneider GmbH
RecordOrder 20-4471
StatusIn progress
DueFriday
03

It's in the system

The update lands on the right record in SAP and the caller gets an answer.

SAP

Updated, note on the order

Record updated · summary attached · handled in 38s, no staff

Written to SAP

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect SAP”

Log in to SAP once and approve access. That's the only login you'll do.

Connect SAPSecure login · approve once

Under the hood

Exactly what moves between elunos and SAP

elunos.ai · Integrations
WhatDirection
Customer recordTwo-way
Orders & transactionselunosSAP
Record lookupsTwo-way
Tasks & follow-upselunosSAP
Call summary & reasonelunosSAP

Security

Built for customer data

elunos only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos can access in SAP

  • Look up customer recordsto recognise and verify callers
  • Create orders & transactionsonly the types you allow
  • Write notes & tasksattached to the right record
  • Nothing elseno financials, no master-data changes

Exact API scopes confirmed with SAP at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

Yes. Customer data, transactions and call notes land on the right record in SAP automatically, in real time.

All of it. SAP remains the system of record, elunos.ai only reads and writes the fields needed for the call.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested on the free tier first, nothing goes live until the agent already handles calls the way you want.

No. Agents are created visually in a no-code builder: conversation steps are arranged as nodes, guided by a structure that has proven itself in your industry. Greetings, questions, bookings and handoffs are configured by clicking, not coding. Developers are optional and typically only involved when a team wants a custom integration beyond the built-in connectors and the n8n and Zapier catalogs.

Call the demo number or start a web call in the browser, pick a scenario such as appointment scheduling or order intake, and the agent leads the conversation step by step, exactly as it would with your callers: it greets, asks, checks live data and confirms. If you prefer a guided session, you can also book a live demo with the team on a fixed date.

Pricing is usage-based and starts free: the Free tier includes a monthly allowance of 30 call minutes and 300 chats, with no credit card required. Paid plans share one monthly allowance for calls and chats that you can mix freely, and annual billing adds 20 percent more allowance at the same price. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.

Get started

Start writing calls into SAP today

Connect in minutes and let elunos answer every call: lookups, transactions and notes straight into SAP.