Twilio integration

Every call on Twilio, answered in seconds

elunos.ai picks up on your Twilio number, answers routine requests and routes complex calls to your team. No hold music, no missed calls.

Customer callsany number
TwilioAnswered · 0:38

Telephony

Category

< 1 s

Pickup

~10 minutes

Setup

Twilio Voice

Works with

Works with your Twilio

Every call answered, automatically

Day, night or peak hours: the calls on your Twilio number get picked up and handled.

Picks up in seconds

No queue, no voicemail. elunos answers on the first ring, around the clock.

Solves the routine

Appointments, opening hours, callbacks: handled on the spot, without your team.

Routes the complex

When it matters, the call reaches the right person, with a full summary attached.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent answers, qualifies the request and routes or resolves it. You just see the outcome.

01

A customer calls

They ring your normal number, day, night or weekend. elunos picks up.

Live callLindenhof Front Desk · 0:42

Caller

Can I speak to someone about my contract?

elunos

Connecting to Twilio ...

02

elunos qualifies & routes

It understands the request and decides: resolve it now or route it to the right person.

Twilio
IntentContract question
LanguageGerman
PriorityNormal
Route toFront desk
03

Handled or handed off

Routine is resolved on the call; everything else reaches your team with context.

Twilio

Routed, with full context

Summary shared · no hold time · handled in 38s, no staff

Handled via Twilio

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect Twilio”

Log in to Twilio once and approve access. That's the only login you'll do.

Connect TwilioSecure login · approve once

Under the hood

Exactly what moves between elunos and Twilio

elunos.ai · Integrations
WhatDirection
Inbound callselunosTwilio
Caller detailsTwo-way
Transcripts & recordingselunosTwilio
Callbacks & voicemailelunosTwilio
Call summary & reasonelunosTwilio

Security

Built for customer data

elunos only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos can access in Twilio

  • Receive inbound callson the number you forward
  • Read caller detailsto greet and route correctly
  • Write transcripts & summariesafter each call
  • Nothing elseno contract or billing data

Exact API scopes confirmed with Twilio at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

DoctolibOnline bookingDampsoftPractice softwareCGMPractice softwaresamediOnline bookingGoogle CalendarCalendarMicrosoft 365CalendarCalendlyOnline bookingHubSpotCRMSalesforceCRMZohoCRMAircallTelephonyn8nAutomationZapierAutomationMakeAutomationSAPERPSlackTeam messagingPipedriveCRMonOfficeonOfficeCRMsipgatesipgateTelephonyPlacetelPlacetelTelephony3CX3CXTelephonyMicrosoft TeamsTeam messagingOpenTableOpenTableOnline bookingresmioresmioOnline bookingTreatwellTreatwellOnline bookingMagiclineMagiclineOnline bookingmedatixxmedatixxPractice softwareCHARLYCHARLYPractice softwareDATEVAccounting & taxsevDesksevDeskAccounting & taxShopifyOnline storeStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketingFreshdeskFreshdeskHelpdesk & ticketingZammadZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketingLexware OfficeLexware OfficeAccounting & taxFastBillFastBillAccounting & taxAgendaAccounting & taxevidentevidentPractice softwareT2medT2medPractice softwareTTHEORGPractice softwareVeteraVeteraPractice softwarePower AutomatePower AutomateAutomationWorkatoWorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRMprotelprotelHotel softwareMewsMewsHotel softwareapaleoapaleoHotel softwareSIHOTSIHOTHotel softwareCasablancaCasablancaHotel softwarepdspdsTrade softwareSTREITSTREITTrade softwaresmarthandwerksmarthandwerkTrade softwareToolTimeToolTimeTrade softwareCraftnoteCraftnoteTrade softwareRRA-MICROLegal softwareadvowareadvowareLegal softwareAAnNoTextLegal softwareActaportActaportLegal softwareReNoStarReNoStarLegal softwareIXOSIXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy softwareCGM LAUERCGM LAUERPharmacy softwareeasyVETPractice softwareAnimanaAnimanaPractice softwareStarke PraxisStarke PraxisPractice softwarePraxWinPraxWinPractice softwareTwilioTelephony

FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

Yes. You point the number at elunos in your Twilio console, via voice webhook or SIP. No porting needed.

They stay on your Twilio account. elunos bills only agent time, and the two stay separate.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai and shortened to elunos; both name the same company. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested on the free tier first, nothing goes live until the agent already handles calls the way you want.

CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.

Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.

Get started

Put elunos on your Twilio number today

Connect in minutes and let elunos answer every call on Twilio: answering, qualifying and routing, around the clock.