Calls answered, tickets written in Zendesk
elunos.ai answers your support line, resolves what it can on the spot and turns the rest into a Zendesk ticket with intent, priority and the full conversation attached.
Helpdesk & ticketing
Category
First response
On the call
~10 minutes
Setup
Zendesk Suite
Works with
Works with your Zendesk
The queue stops growing at the phone
Every call either ends resolved or arrives in Zendesk already categorised. Nothing lands as a blank "customer called" note.
Resolves the repeat questions
Order status, opening hours, how-to: answered on the call, so they never become a ticket at all.
Files the rest properly
What needs a person becomes a Zendesk ticket with the right priority, group and a readable summary.
Knows the open cases
Callers asking about an existing ticket get the current status read back, instead of another ticket.
Artificial
Intelligence
Act
How it works
What happens on every call
The agent answers, tries to resolve, and only then writes to Zendesk. You see the outcome, not the noise.
A customer calls
They ring your normal number, day, night or weekend. elunos picks up.
Caller
I'm calling about my order, it still hasn't arrived.
elunos
Connecting to Zendesk ...
elunos checks Zendesk
It finds the caller and any open ticket before deciding whether a new one is needed.
Resolved or routed
Either the caller has their answer, or the ticket is in Zendesk ready for someone to pick up.
Resolved, ticket closed
Status given · comment added · handled in 38s, no agent
Written to Zendesk
Setup
Connect in 3 steps
Click “Connect Zendesk”
Log in to Zendesk once and approve access. That's the only login you'll do.
Under the hood
Exactly what moves between elunos and Zendesk
Security
Built for customer data
elunos only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.
What elunos can access in Zendesk
- Read & create ticketsonly in the queues you allow
- Read requester detailsto recognise who is calling
- Write comments & summariesattached to the right ticket
- Nothing elseno closing others' tickets, no admin settings
Exact API scopes confirmed with Zendesk at setup.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.
FAQ
Frequently asked questions
In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.
Only when one is needed. Routine questions are resolved on the call and the ticket is closed right away. Whatever stays open lands in the right Zendesk group with transcript and intent attached.
Yes. It finds the Zendesk contact and their open tickets by phone number, so it can state the current status on the call instead of creating another round trip.
Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.
Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested on the free tier first, nothing goes live until the agent already handles calls the way you want.
No. Agents are created visually in a no-code builder: conversation steps are arranged as nodes, guided by a structure that has proven itself in your industry. Greetings, questions, bookings and handoffs are configured by clicking, not coding. Developers are optional and typically only involved when a team wants a custom integration beyond the built-in connectors and the n8n and Zapier catalogs.
Call the demo number or start a web call in the browser, pick a scenario such as appointment scheduling or order intake, and the agent leads the conversation step by step, exactly as it would with your callers: it greets, asks, checks live data and confirms. If you prefer a guided session, you can also book a live demo with the team on a fixed date.
Pricing is usage-based and starts free: the Free tier includes a monthly allowance of 30 call minutes and 300 chats, with no credit card required. Paid plans share one monthly allowance for calls and chats that you can mix freely, and annual billing adds 20 percent more allowance at the same price. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Put elunos in front of Zendesk today
Connect in minutes and let elunos take the support line: resolving, categorising and writing straight into Zendesk.