CGM LAUER integration„Is it in stock?" answered from CGM LAUER
CGM LAUER, based in Fürth and part of CompuGroup Medical, makes WINAPO ux, the current generation of its system for German high-street pharmacies. Many of these pharmacies already take orders through platforms such as IhreApotheken.de or APOZIN, yet the phone keeps ringing, mostly to ask whether something is in stock. elunos.ai takes those calls. The aim is to give callers the answer WINAPO already has and file pre-orders where your team works anyway, provided CGM LAUER grants access for your pharmacy.
CGM LAUERIn stock · reservedPharmacy software
Category
Stock check
On the call
WINAPO ux
Works with
Typical calls
The calls that come with CGM LAUER
“I ordered on IhreApotheken.de yesterday. Is it ready?”
elunos.ai says openly that elunos.ai cannot see the status of platform orders, and notes name and order time for a callback.
In CGM LAUER: Nothing. Your team handles the platform order in WINAPO.
“I need a repeat prescription for my thyroid tablets. Could you ask my doctor?”
elunos.ai takes name, product and practice and says the pharmacy will be in touch.
In CGM LAUER: Nothing. The request is a note for the team.
“Is the pack you put aside for me still there?”
elunos.ai asks for the name and hands the question to the team rather than guessing from stock levels.
In CGM LAUER: Nothing. The team checks and calls back.
Artificial
Intelligence
Act
How it works
What happens on every call
A patient calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
Do you have a nasal spray for children? My husband will stop by after work.
elunos.ai
Connecting to CGM LAUER ...
elunos.ai checks CGM LAUER
elunos.ai checks WINAPO stock, confirms the pack and holds it under the husband's name with a pickup time.
CGM LAUERReserved or handed over
With access granted, a pre-order in WINAPO with name, callback number and pickup time; otherwise a note for your team.
CGM LAUERReserved for collection
Written to CGM LAUER
Setup
Connect in 4 steps
Settle access, connect WINAPO
First we clarify whether, and on what terms, CGM LAUER grants access for your WINAPO installation. If you still run WINAPO 64, we also check what your version exposes. Then elunos.ai is connected.
Set pickup rules
Decide how long a phone pre-order is held and whether elunos.ai also takes note of items that are out of stock right now.
Route handovers
Prescription questions, requests for advice and complaints go to your team as notes. You choose who gets them and how urgent they are flagged.
Try it yourself
Call in, ask for a product and check in WINAPO that the stock answer and the pre-order match what your counter staff see.
Under the hood
Exactly what moves between elunos.ai and CGM LAUER
Connection
Requirements and limits
How it connects
- Through a vendor interface (API) that CGM LAUER has to release for your pharmacy. CGM states publicly that WINAPO ux shares stock with connected ordering platforms and takes their orders in. There is no open API documentation for third parties, so this page names no endpoints and no sign-in method.
- Your pharmacy runs WINAPO ux and keeps its stock there.
- CGM LAUER grants access to the interface for your WINAPO installation. What the vendor requires for that is settled during setup.
Not part of the connection
- Prescriptions and e-prescriptions
- Customer records, medication data and till receipts
- Orders to wholesalers and manufacturers, for example over MSV3, which stay with your team
Good to know
- Access to the interface is granted by the vendor; its scope and requirements are only settled once access is granted.
- CGM LAUER does not publish open API documentation. The fields the interface returns depend on the access set up for your installation.
- CGM describes the documented shop connections for WINAPO ux. This page therefore promises nothing for WINAPO 64 until it has been checked.
- elunos.ai gives no pharmaceutical advice; that stays with your pharmacy staff. Questions about dosage, use or interactions go to them as well.
- elunos.ai is an independent product and not part of CompuGroup Medical.
Security
Built for patient data
elunos.ai only ever touches the fields it needs to book a call: nothing clinical, nothing financial. Data is processed under a data-processing agreement (AVV) and hosted in Germany.
What elunos.ai can access in CGM LAUER
- Item stockCGM LAUER → elunos.ai
- Pre-order for pickupelunos.ai → CGM LAUER
Through a vendor interface (API) that CGM LAUER has to release for your pharmacy. CGM states publicly that WINAPO ux shares stock with connected ordering platforms and takes their orders in. There is no open API documentation for third parties, so this page names no endpoints and no sign-in method.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
- Built for teams on CGM LAUER:
- Pharmacies
FAQ
Frequently asked questions
Yes, provided CGM LAUER grants access for your pharmacy. elunos.ai then reads an item's stock in WINAPO ux and creates pre-orders for pickup there. Exactly which functions are available is settled during setup.
That is checked for your installation before anything is promised. The documented shop connections are described by CGM LAUER for WINAPO ux.
No. According to CGM, orders from connected platforms land directly in WINAPO ux. elunos.ai's phone pre-orders are meant to land in WINAPO ux too, provided CGM LAUER grants access. We settle that for your installation during setup.
No. Wholesaler and manufacturer orders stay with your team. elunos.ai only notes it when a caller wants an item you do not have.
No. CGM LAUER is CompuGroup Medical's pharmacy software. CGM's practice software has its own page and its own integration.
Plans start with Starter at €99 a month on a one-year term, including 1,000 voice minutes that count on the phone, in the web widget and on WhatsApp. Every plan includes one channel of your choice. There is no free plan, but a 30-day money-back guarantee: you start in live operation right away and get the full amount back if it does not fit. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Take the stock calls off the counter
elunos.ai answers your calls and works directly in CGM LAUER.