„Is it in stock?" answered from awinta
awinta is part of the NOVENTI group, and its systems awintaONE and PROKAS run stock and checkout in many German high-street pharmacies. Between the counter, the delivery round and compounding, the phone often goes unanswered, even though most callers just want to know if their product is in. elunos.ai takes those calls. It is meant to check stock and set up pre-orders for pickup directly in the awinta system, provided NOVENTI grants access for your pharmacy.
Pharmacy software
Category
Stock check
On the call
awintaOne
Works with
Typical calls
The calls that come with awinta
“Is your driver still coming to my mother's today?”
elunos.ai cannot see delivery rounds and says so. It notes name and address and asks the team to call back.
In awinta: Nothing. Deliveries stay with your team.
“You're making up a cream for me. Is it ready yet?”
elunos.ai gives no status on compounded preparations, because elunos.ai cannot see them, and notes the question for the pharmacy.
In awinta: Nothing. Compounding is outside the connection.
“Are you open on Saturday?”
elunos.ai gives the stored opening hours and, if you have added it, where the nearest pharmacy on emergency duty is.
In awinta: Nothing. The answer comes from elunos.ai's knowledge.
Artificial
Intelligence
Act
How it works
What happens on every call
A patient calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
I need magnesium tablets, the large pack. Do you have them?
elunos.ai
Connecting to awinta ...
elunos.ai checks awinta
elunos.ai checks stock in the awinta system and, if the caller wants, holds a pack with a pickup time.
Reserved or handed over
With access granted, a pre-order in the system with name, phone number and pickup time; otherwise a note for your team.
Reserved for collection
Written to awinta
Setup
Connect in 4 steps
Confirm system and access
First we establish whether your pharmacy runs awintaONE or PROKAS and whether NOVENTI grants access to it, then set up the connection for that one.
Configure pre-orders
Decide how long packs are held and whether elunos.ai may note requests for items you do not have in stock.
Route delivery and prescription calls
Calls about the delivery service or prescriptions reach your team as notes. You choose who gets them and how urgent they are.
Test call
Ask for a product yourself and check in the system that the stock answer and the pre-order are right.
Under the hood
Exactly what moves between elunos.ai and awinta
Connection
Requirements and limits
How it connects
- Through a vendor interface (API) that NOVENTI awinta has to release for your pharmacy. The interfaces awinta describes publicly are ready-made links to specific partners. There is no open API documentation for third parties, so this page names no endpoints and no sign-in method.
- Your pharmacy runs awintaONE or PROKAS and keeps its stock there.
- NOVENTI grants access to the interface for your system. What the vendor requires, and whether your PROKAS version fits, is settled during setup.
Not part of the connection
- Prescriptions, e-prescriptions and compounded preparations
- Customer records, medication reviews and medical aid billing
- Wholesaler orders and delivery rounds, which your team keeps planning
Good to know
- Access to the interface is granted by the vendor; its scope and requirements are only settled once access is granted.
- NOVENTI awinta does not publish open API documentation. The fields the interface returns depend on the access set up for your system.
- This page promises nothing for older PROKAS installations. That is checked during setup.
- elunos.ai gives no pharmaceutical advice; that stays with your pharmacy staff. Questions about dosage, use or interactions go to them as well.
- elunos.ai is an independent product and not part of NOVENTI.
Sources, checked on 29 September 2026
Security
Built for patient data
elunos.ai only ever touches the fields it needs to book a call: nothing clinical, nothing financial. Data is processed under a data-processing agreement (AVV) and hosted in Germany.
What elunos.ai can access in awinta
- Shelf stockawinta → elunos.ai
- Pre-orderelunos.ai → awinta
Through a vendor interface (API) that NOVENTI awinta has to release for your pharmacy. The interfaces awinta describes publicly are ready-made links to specific partners. There is no open API documentation for third parties, so this page names no endpoints and no sign-in method.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
- Built for teams on awinta:
- Pharmacies
FAQ
Frequently asked questions
awintaONE and PROKAS are awinta's two systems. Which one and which version the connection covers is settled at setup rather than promised here across the board.
Provided NOVENTI grants access, as current as your system's stock. If the lookup returns nothing clear, elunos.ai tells the caller the team will check instead of guessing.
Those serve customers who order online. elunos.ai is for the ones who phone, and it files their pre-orders in the same system.
No. The connection targets stock for the item asked about and pre-orders, provided NOVENTI grants access. Customer records, medication and billing stay out of it.
elunos.ai takes name, address and request and passes them to the team. It cannot see delivery rounds and does not plan them.
Plans start with Starter at €99 a month on a one-year term, including 1,000 voice minutes that count on the phone, in the web widget and on WhatsApp. Every plan includes one channel of your choice. There is no free plan, but a 30-day money-back guarantee: you start in live operation right away and get the full amount back if it does not fit. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Take the stock calls off the counter
elunos.ai answers your calls and works directly in awinta.