3CX3CX integration

Every call on 3CX, answered in seconds

elunos.ai picks up on your 3CX number, answers routine requests and routes complex calls to your team. No hold music, no missed calls.

Customer callsany number
3CX3CXAnswered · 0:38

Telephony

Category

< 1 s

Pickup

~10 minutes

Setup

3CX

Works with

Works with your 3CX

Every call answered, automatically

Day, night or peak hours: the calls on your 3CX number get picked up and handled.

Picks up in seconds

No queue, no voicemail. elunos.ai answers on the first ring, around the clock.

Solves the routine

Appointments, opening hours, callbacks: handled on the spot, without your team.

Routes the complex

When it matters, the call reaches the right person, with a full summary attached.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent answers, qualifies the request and routes or resolves it. You just see the outcome.

01

A customer calls

They ring your normal number, day, night or weekend. elunos.ai picks up.

Live callLindenhof Front Desk · 0:42

Caller

Can I speak to someone about my contract?

elunos.ai

Connecting to 3CX ...

02

elunos.ai qualifies & routes

It understands the request and decides: resolve it now or route it to the right person.

3CX3CX
IntentContract question
LanguageGerman
PriorityNormal
Route toFront desk
03

Handled or handed off

Routine is resolved on the call; everything else reaches your team with context.

3CX3CX

Routed, with full context

Summary shared · no hold time · handled in 38s, no staff

Handled via 3CX

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect 3CX”

Log in to 3CX once and approve access. That's the only login you'll do.

Connect 3CXSecure login · approve once

Under the hood

Exactly what moves between elunos.ai and 3CX

elunos.ai · Integrations
WhatDirection
Inbound callselunos.ai3CX
Caller detailsTwo-way
Transcripts & recordingselunos.ai3CX
Callbacks & voicemailelunos.ai3CX
Call summary & reasonelunos.ai3CX

Security

Built for customer data

elunos.ai only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos.ai can access in 3CX

  • Receive inbound callson the number you forward
  • Read caller detailsto greet and route correctly
  • Write transcripts & summariesafter each call
  • Nothing elseno contract or billing data

Exact API scopes confirmed with 3CX at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

DoctolibOnline bookingDampsoftPractice softwareCGMPractice softwaresamediOnline bookingGoogle CalendarCalendarMicrosoft 365CalendarCalendlyOnline bookingHubSpotCRMSalesforceCRMZohoCRMTwilioTelephonyAircallTelephonyn8nAutomationZapierAutomationMakeAutomationSAPERPSlackTeam messagingPipedriveCRMonOfficeonOfficeCRMsipgatesipgateTelephonyPlacetelPlacetelTelephonyMicrosoft TeamsTeam messagingOpenTableOpenTableOnline bookingresmioresmioOnline bookingTreatwellTreatwellOnline bookingMagiclineMagiclineOnline bookingmedatixxmedatixxPractice softwareCHARLYCHARLYPractice softwareDATEVAccounting & taxsevDesksevDeskAccounting & taxShopifyOnline storeStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketingFreshdeskFreshdeskHelpdesk & ticketingZammadZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketingLexware OfficeLexware OfficeAccounting & taxFastBillFastBillAccounting & taxAgendaAccounting & taxevidentevidentPractice softwareT2medT2medPractice softwareTTHEORGPractice softwareVeteraVeteraPractice softwarePower AutomatePower AutomateAutomationWorkatoWorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRMprotelprotelHotel softwareMewsMewsHotel softwareapaleoapaleoHotel softwareSIHOTSIHOTHotel softwareCasablancaCasablancaHotel softwarepdspdsTrade softwareSTREITSTREITTrade softwaresmarthandwerksmarthandwerkTrade softwareToolTimeToolTimeTrade softwareCraftnoteCraftnoteTrade softwareRRA-MICROLegal softwareadvowareadvowareLegal softwareAAnNoTextLegal softwareActaportActaportLegal softwareReNoStarReNoStarLegal softwareIXOSIXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy softwareCGM LAUERCGM LAUERPharmacy softwareeasyVETPractice softwareAnimanaAnimanaPractice softwareStarke PraxisStarke PraxisPractice softwarePraxWinPraxWinPractice software

FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

Yes. elunos.ai is added as a SIP destination or via a forward, whether your 3CX runs in the cloud or on your own server.

Yes. When a call gets complex, elunos.ai hands it to the right extension or ring group and sends the summary ahead of it.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested before you publish, nothing goes live until the agent already handles calls the way you want.

CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.

Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.

Get started

Put elunos.ai on your 3CX number today

Connect in minutes and let elunos.ai answer every call on 3CX: answering, qualifying and routing, around the clock.