The AI phone agent for hotels
Booking enquiries, guest questions and late arrivals: answered on the phone while reception is checking in the guest standing right in front of them.
+27%
more booking enquiries kept
Live call
Hotel Stadtblick · 0:44
Solved by agent
Caller
Do you have a double room from the 14th to the 16th, and is there parking?
elunos
Two nights for two people, noted. Parking is at the hotel, ten euros a night. May I take your name for the enquiry?
Caller
Yes, Neumann.
Enquiry: 14th to 16th, double room
Ready for reception to confirm · parking question answered
Artificial
Intelligence
Act
For hotels
Every call to reception, handled
From a booking enquiry to a late arrival: the calls that ring while reception is checking somebody in, answered and acted on.
Booking enquiries around the clock
Dates, party size, room type and contact details are recorded in full and land with reception ready to confirm, including outside office hours.
Guest questions answered on the spot
Parking, breakfast times, check-in and check-out, pets, wifi: the answers you defined, without tying up the desk.
Late arrivals and key handover
A guest arriving after midnight is told exactly how it works, and reception knows before the guest is at the door.
Calls in the caller language
The agent answers in the language it is spoken to, so an international enquiry does not depend on who is on shift.
Escalation with context
Complaints, group enquiries and anything unusual go to a human immediately, with a summary of what has already been said.
30+
Languages
Auto-detected
<1s
Latency
Real-time replies
100+
Integrations
CRM, calendar & more
100%
GDPR
Hosted in Frankfurt
The product
Your whole front desk, in one view
Every call answered, transcribed, summarised and acted on, visible to your team in real time.
elunos.ai
Plattform
- Overview
- Agents
- Conversations
- Voices
- Billing
- Get help
- Settings
47
calls today
31
booked
1.8s
avg. pickup
0
missed
Recent conversations
Last 30 days · All agents
Transcript
Caller
Do you have a double room from the 14th to the 16th, and is there parking?
elunos
Two nights for two people, noted. Parking is at the hotel, ten euros a night. May I take your name for the enquiry?
Caller
Yes, Neumann.
What's inside
More than answering. It gets things done.
Books straight into your calendar
It reads your real availability, offers the right slots and writes the appointment into your calendar or software. No double bookings, no callbacks.
- Real-time availability
- Reschedules & cancellations
- Confirmation by SMS
Request a room
LiveTuesday · 14 May
Triages urgent calls in seconds
Emergencies, complaints and important callers are recognised, prioritised and routed to the right person with a short summary. The rest is handled end to end.
- Urgency detection
- Smart routing
- Full call summary
Live call · routing
00:42Full transcript & summary attached
Sounds human, and speaks their language
Natural, warm conversation in German and English, with more languages rolling out. No menus, no keypad, no robotic hold music.
- Natural voice
- German & English
- No phone menus
How it works
Live on your own number in three steps
Connect your tools & test
Link your calendar, CRM and telephony in a few clicks, then test the agent against real scenarios. Tweak the wording, the voice and the rules until every call sounds exactly the way you want.
On every call
What happens the moment your phone rings
The agent adapts to how you work and plugs straight into your calendar and CRM. This is what it does on every single call.
Answered in 1.8 seconds
No voicemail, no missed caller, ever.
Mon to Sun · around the clock
Day & night
never closed
Weekends too
& holidays
While you're busy
checking in a guest
The comparison
Why not just use voicemail?
Works with your tools
Plugs into the software your hotel already runs on
Possible integrations: 150+
- Google Calendar
- Microsoft 365
- Calendly
- HubSpot
- Salesforce
- Zoho
- Twilio
- Aircall
- n8n
- Zapier
- Make
- SAP
- Slack
- Pipedrive
- sipgate
- Placetel
- 3CX
- Microsoft Teams
- OpenTable
- resmio
- Stripe
- WhatsApp Business
- Zendesk
- Freshdesk
- Zammad
- Jira Service Management
- Zoho Desk
- Power Automate
- Workato
- CMS
- Microsoft Dynamics 365
- protel
- Mews
- apaleo
- SIHOT
- Casablanca
Built for guest data
GDPR-compliant by design. Made in Germany.
At elunos.ai, data protection is not an add-on but the foundation. Your data and your callers' data never leave the EU.
Built on a compliant foundation
Artificial
Intelligence
Act
FAQ
Frequently asked questions
It records the enquiry in full: dates, party size, room type and contact details, and hands it to reception ready to confirm. Whether it also writes into your booking system depends on the system; calendar and telephony platforms connect directly, others through n8n, Make or Zapier.
It answers in the language it is addressed in, which for most houses means German and English handled without thinking about it, plus whatever else you enable.
No. It takes the calls the night shift cannot get to and escalates anything that needs a person. The point is that a call at 2 am is answered rather than lost.
They are told. Disclosure is fair, and the EU AI Act expects it for voice systems. What matters to a guest is that the question is answered on the first call.
Usage-based, billed per conversation minute with a free tier and no per-seat fee, so a quiet season costs less than a full one.
Yes. elunos.ai is hosted in Frankfurt, data never leaves the EU, and a data processing agreement is available on request.
Other industries
All industriesFurther reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Stop missing calls
Ready for AI phone agents that truly work?
Start for free or see the software in a live demo. No credit card, no agency, no code.