The AI phone agent for insurance agencies
Claims, callbacks and cover questions: taken on the phone while you are with a client, so the call that matters most is never the one you miss.
+35%
more calls answered first time
Live call
Insurance office Keller · 0:52
Solved by agent
Caller
There was water damage in my flat this morning. What do I do now?
elunos
I am sorry to hear that. I am recording it now: today, water damage in the flat. Which address is affected?
Caller
Ahornweg 12, in Munich.
Claim recorded: water damage, today
Policy identified · address taken · escalated to Mr Keller
Artificial
Intelligence
Act
For insurance agencies
Every customer call, handled
From a claim to a quote request: the calls that come in while you are at an appointment, answered and acted on.
First notification of a claim
What happened, when, where, which policy and how to reach the caller: recorded in a structured form so the claim can be opened without a second call.
Appointments in your calendar
Consultations and reviews are booked straight into the connected calendar while you are with another client.
Cover and contribution questions
The answers you defined, given the same way every time, with anything that needs a real assessment passed to a person.
Quote enquiries captured
A prospect is recorded with what they need and how to reach them, so the enquiry survives until you can call back.
Prepared callbacks
Every call arrives summarised and sorted, so a callback starts with the facts instead of with what was this about.
30+
Languages
Auto-detected
<1s
Latency
Real-time replies
100+
Integrations
CRM, calendar & more
100%
GDPR
Hosted in Frankfurt
The product
Your whole front desk, in one view
Every call answered, transcribed, summarised and acted on, visible to your team in real time.
elunos.ai
Plattform
- Overview
- Agents
- Conversations
- Voices
- Billing
- Get help
- Settings
47
calls today
31
booked
1.8s
avg. pickup
0
missed
Recent conversations
Last 30 days · All agents
Transcript
Caller
There was water damage in my flat this morning. What do I do now?
elunos
I am sorry to hear that. I am recording it now: today, water damage in the flat. Which address is affected?
Caller
Ahornweg 12, in Munich.
What's inside
More than answering. It gets things done.
Books straight into your calendar
It reads your real availability, offers the right slots and writes the appointment into your calendar or software. No double bookings, no callbacks.
- Real-time availability
- Reschedules & cancellations
- Confirmation by SMS
Book a consultation
LiveTuesday · 14 May
Triages urgent calls in seconds
Emergencies, complaints and important callers are recognised, prioritised and routed to the right person with a short summary. The rest is handled end to end.
- Urgency detection
- Smart routing
- Full call summary
Live call · routing
00:42Full transcript & summary attached
Sounds human, and speaks their language
Natural, warm conversation in German and English, with more languages rolling out. No menus, no keypad, no robotic hold music.
- Natural voice
- German & English
- No phone menus
How it works
Live on your own number in three steps
Connect your tools & test
Link your calendar, CRM and telephony in a few clicks, then test the agent against real scenarios. Tweak the wording, the voice and the rules until every call sounds exactly the way you want.
On every call
What happens the moment your phone rings
The agent adapts to how you work and plugs straight into your calendar and CRM. This is what it does on every single call.
Answered in 1.8 seconds
No voicemail, no missed caller, ever.
Mon to Sun · around the clock
Day & night
never closed
Weekends too
& holidays
While you're busy
out at an appointment
The comparison
Why not just use voicemail?
Works with your tools
Plugs into the software your agency already runs on
Possible integrations: 150+
Built for customer data
GDPR-compliant by design. Made in Germany.
At elunos.ai, data protection is not an add-on but the foundation. Your data and your callers' data never leave the EU.
Built on a compliant foundation
Artificial
Intelligence
Act
FAQ
Frequently asked questions
It records a first notification: what happened, when and where, which policy is affected and how to reach the caller. It does not assess whether the claim is covered. That decision stays with you and the insurer.
It gives the answers you have stored. Anything that requires a real assessment of a contract is captured and handed to a person, because a plausible-sounding wrong answer about cover is worse than no answer.
Yes. You define which subjects are urgent, and those calls are put through or escalated immediately with a summary of what has already been said.
Common CRM, calendar and telephony systems connect directly, and anything else through n8n, Make or Zapier. Call summaries can be written into the system you already use.
Yes. elunos.ai is hosted in Frankfurt, data never leaves the EU, and a data processing agreement is available on request.
Usage-based, billed per conversation minute with a free tier and no per-seat fee.
Other industries
All industriesFurther reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Stop missing calls
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