The AI phone agent for cafés and bakeries
Cake orders, catering enquiries and the daily question about opening hours: taken on the phone while there is a queue at the counter.
+33%
more phone orders kept
Live call
Bakery Hofmann · 0:47
Solved by agent
Caller
I need a cake for Saturday, for about twelve people, with Happy Birthday Mia on it.
elunos
Noted: Saturday, twelve portions, lettering Happy Birthday Mia. What time would you like to collect it?
Caller
Around ten in the morning.
Order: Saturday, cake for 12, pickup 10 am
On the baking list · lettering recorded · SMS sent
Artificial
Intelligence
Act
For cafés and bakeries
Every call to the counter, handled
From a birthday cake to a catering enquiry: the calls that ring while there is a queue, answered and acted on.
Cake and platter orders
Occasion, size, date, lettering, collection time and phone number are recorded in full and land on your list ready to bake.
Catering and event enquiries
Party size, date and what is needed are captured with a summary, so you can quote when the counter is quiet again.
Opening hours and holidays
Whether you are open on Sunday, when the shop closes on a public holiday: answered instantly from what you defined.
Allergen and ingredient questions
The answers you have set are given the same way every time, instead of depending on who picks up.
Calls outside opening hours
An order enquiry at nine in the evening is answered and ready as a callback when you open.
30+
Languages
Auto-detected
<1s
Latency
Real-time replies
100+
Integrations
CRM, calendar & more
100%
GDPR
Hosted in Frankfurt
The product
Your whole front desk, in one view
Every call answered, transcribed, summarised and acted on, visible to your team in real time.
elunos.ai
Plattform
- Overview
- Agents
- Conversations
- Voices
- Billing
- Get help
- Settings
47
calls today
31
booked
1.8s
avg. pickup
0
missed
Recent conversations
Last 30 days · All agents
Transcript
Caller
I need a cake for Saturday, for about twelve people, with Happy Birthday Mia on it.
elunos
Noted: Saturday, twelve portions, lettering Happy Birthday Mia. What time would you like to collect it?
Caller
Around ten in the morning.
What's inside
More than answering. It gets things done.
Books straight into your calendar
It reads your real availability, offers the right slots and writes the appointment into your calendar or software. No double bookings, no callbacks.
- Real-time availability
- Reschedules & cancellations
- Confirmation by SMS
Place an order
LiveTuesday · 14 May
Triages urgent calls in seconds
Emergencies, complaints and important callers are recognised, prioritised and routed to the right person with a short summary. The rest is handled end to end.
- Urgency detection
- Smart routing
- Full call summary
Live call · routing
00:42Full transcript & summary attached
Sounds human, and speaks their language
Natural, warm conversation in German and English, with more languages rolling out. No menus, no keypad, no robotic hold music.
- Natural voice
- German & English
- No phone menus
How it works
Live on your own number in three steps
Connect your tools & test
Link your calendar, CRM and telephony in a few clicks, then test the agent against real scenarios. Tweak the wording, the voice and the rules until every call sounds exactly the way you want.
On every call
What happens the moment your phone rings
The agent adapts to how you work and plugs straight into your calendar and CRM. This is what it does on every single call.
Answered in 1.8 seconds
No voicemail, no missed caller, ever.
Mon to Sun · around the clock
Day & night
never closed
Weekends too
& holidays
While you're busy
with a queue at the counter
The comparison
Why not just use voicemail?
Works with your tools
Plugs into the software your bakery already runs on
Possible integrations: 150+
Built for guest data
GDPR-compliant by design. Made in Germany.
At elunos.ai, data protection is not an add-on but the foundation. Your data and your callers' data never leave the EU.
Built on a compliant foundation
Artificial
Intelligence
Act
FAQ
Frequently asked questions
Yes. Occasion, size, date, lettering, collection time and a phone number are asked for and recorded in a structured form. If something is missing the agent asks rather than guessing, so the order arrives complete.
It gives the prices and rules you have defined. Anything that needs a real quote, such as a large catering job, is captured and handed over rather than made up.
It gives the answers you stored, word for word. It never infers ingredients on its own, because that is a question where a plausible guess is the wrong outcome.
No. The agent is published on your existing number and your phone provider stays the same.
Usage-based, billed per conversation minute with a free tier and no per-seat fee. A single missed cake order is usually worth more than a month of calls.
Most businesses are live within days: pick the template, enter your hours and products, test against real calls and publish.
Other industries
All industriesFurther reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Stop missing calls
Ready for AI phone agents that truly work?
Start for free or see the software in a live demo. No credit card, no agency, no code.