Every question about an order, answered from Shopify
elunos.ai answers your calls, finds the order in Shopify and says where it is. Order status, shipping and returns, around the clock.
Online store
Category
< 1 s
Lookup
~10 minutes
Setup
Shopify
Works with
Works with your Shopify
Where is my order, answered automatically
The most common support question of all, resolved on the call, without anyone opening Shopify.
Finds any order
By order number, name or phone number, in seconds, straight from Shopify.
Gives status and tracking
Paid, packed, on its way: elunos.ai states the current status and the tracking number.
Captures returns
Returns and complaints are captured in a structured way and filed on the order.
Artificial
Intelligence
Act
How it works
What happens on every call
The agent answers, finds the order and gives the answer. You just see the note in Shopify.
A customer calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
I wanted to ask where my order from Monday is.
elunos.ai
Connecting to Shopify ...
elunos.ai searches Shopify
It finds the caller's order and the current shipping status, live during the call.
Answered on the call
The caller knows where things stand and the note lands on the order in Shopify.
Resolved, note on the order
Tracking number given · note attached · handled in 38s, no staff
Written to Shopify
Setup
Connect in 3 steps
Click “Connect Shopify”
Log in to Shopify once and approve access. That's the only login you'll do.
Under the hood
Exactly what moves between elunos.ai and Shopify
Security
Built for customer data
elunos.ai only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.
What elunos.ai can access in Shopify
- Read ordersto give status and shipping
- Read & write customer contactname, number and delivery address
- Create returns & noteson the right order
- Nothing elseno payment data, no price changes
Exact API scopes confirmed with Shopify at setup.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.
onOfficeCRM
sipgateTelephony
PlacetelTelephony
3CXTelephonyMicrosoft TeamsTeam messaging
OpenTableOnline booking
resmioOnline booking
TreatwellOnline booking
MagiclineOnline booking
medatixxPractice software
CHARLYPractice softwareDATEVAccounting & tax
sevDeskAccounting & taxStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketing
FreshdeskHelpdesk & ticketing
ZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketing
Lexware OfficeAccounting & tax
FastBillAccounting & taxAgendaAccounting & tax
evidentPractice software
T2medPractice softwareTTHEORGPractice software
VeteraPractice software
Power AutomateAutomation
WorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRM
protelHotel software
MewsHotel software
apaleoHotel software
SIHOTHotel software
CasablancaHotel software
pdsTrade software
STREITTrade software
smarthandwerkTrade software
ToolTimeTrade software
CraftnoteTrade softwareRRA-MICROLegal software
advowareLegal softwareAAnNoTextLegal software
ActaportLegal software
ReNoStarLegal software
IXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy software
CGM LAUERPharmacy softwareeasyVETPractice software
AnimanaPractice software
Starke PraxisPractice software
PraxWinPractice softwareFAQ
Frequently asked questions
In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.
Yes. It finds the order in Shopify by order number, name or phone number and gives status, shipping and tracking number during the call.
elunos.ai captures the request in a structured way, files it on the order and routes to your team when needed. Refunds are only ever triggered by your team.
Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.
elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.
Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested before you publish, nothing goes live until the agent already handles calls the way you want.
CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.
Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Start answering order calls automatically today
Connect in minutes and let elunos.ai answer every call: finding the order, giving the status and capturing returns, straight from Shopify.