protel integrationReservations taken straight into protel
elunos.ai answers the reception line, reads live availability from protel, quotes the rate and writes the reservation before the caller hangs up.
protelReservation · 2 nightsHotel software
Category
24/7
Reception line
~10 minutes
Setup
protel Air
Works with
Works with your protel
The front desk stops having to choose
Between the guest at the counter and the phone ringing, one of them always waits. protel holds the truth about availability, elunos.ai does the talking.
Quotes what is really free
Category, rate and dates come out of protel during the call, so the agent cannot sell a room that is gone.
Direct booking, not a callback
A guest who calls wants to book now. The reservation is written on the call, at your own rate, with no portal commission.
Requests reach the right people
Late arrival, allergies, a cot: captured as a note on the reservation instead of a sentence somebody meant to pass on.
Artificial
Intelligence
Act
How it works
What happens on every call
The agent checks protel, quotes what is bookable and writes the reservation. Reception sees the result, not the interruption.
A customer calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
Do you have a double room for Friday and Saturday?
elunos.ai
Connecting to protel ...
elunos.ai checks protel
Availability, category and rate for those exact dates, read live before anything is promised.
protelReserved and confirmed
The reservation sits in protel with the guest's details and every request they mentioned.
protelReservation created
Rate quoted · guest profile written · booked in 51s, no reception
Written to protel
Setup
Connect in 3 steps
Click “Connect protel”
Log in to protel once and approve access. That's the only login you'll do.
Under the hood
Exactly what moves between elunos.ai and protel
Security
Built for customer data
elunos.ai only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.
What elunos.ai can access in protel
- Read availability & ratesto quote only what is bookable
- Create & change reservationsbook, move and cancel on the call
- Read & write guest contactname, number and stay details
- Nothing elseno folios, no card data, no rate setup
Exact API scopes confirmed with protel at setup.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.
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FAQ
Frequently asked questions
In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.
Both. With protel Air the connection runs through the cloud interface, with an in-house installation through the interface your system exposes. Which one you run is settled at setup.
Yes. Category, rate and availability come from protel rather than a maintained list, so the agent only quotes what is genuinely bookable.
Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.
elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.
Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested before you publish, nothing goes live until the agent already handles calls the way you want.
CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.
Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Put your reception line on protel
Connect in minutes and let every call end in a reservation, at your rate, written straight into protel.