AI phone agent for your hotel software

Your PMS knows every free room. It cannot pick up the phone, and the guest who calls instead of booking online is usually the one paying your rate rather than a portal's.

In short

An AI phone agent connected to a hotel PMS answers the reception line, reads live availability and rates from that system, and creates the reservation during the call. Because availability comes from the PMS rather than a list, it cannot sell a room that is already gone. Changes, cancellations and guest requests are written to the same reservation without a callback.

What changes

What it does on every call

  • Books at your own rate

    A booking taken on the phone carries no portal commission. The agent quotes what your PMS says and writes the reservation straight back into it.

  • Answers when the desk cannot

    Check-in rush, night shift, one person on duty. The calls that ring out today are exactly the ones this picks up.

  • Requests reach the reservation

    Late arrival, a cot, an allergy: captured as a note on the booking instead of a sentence somebody meant to pass on.

The tools

Hotel systems elunos.ai connects to

Cloud and on-premise. Each page lists which fields are read and written, and where the agent stops.

Frequently asked questions

No. It takes the calls reception cannot get to, which during check-in and at night is most of them, and hands anything unusual straight to a person.

Yes. It queries the PMS during the conversation and offers only what comes back, so it cannot sell the same room twice. If a room goes while the caller is deciding, the next check catches it.

Those go to your team. The agent handles individual reservations, while allotments and negotiated rates are deliberately out of scope.

Yes. Several systems in this category still run on a server on site, and the connection uses whatever interface that installation exposes. It is a setup question, not a blocker.

Get started

Let the phone book rooms again

Connect in minutes and let every call end in a reservation at your own rate, written into the system you already run.