Craftnote integrationEvery call becomes a job in Craftnote
elunos.ai answers while your team is on site, captures customer, address and fault, and creates the job in Craftnote with a slot your fitters can actually keep.
CraftnoteJob #2148 · scheduledTrade software
Category
On site
Still reachable
~10 minutes
Setup
Craftnote
Works with
Works with your Craftnote
The phone stops costing you jobs
Nobody climbs off a roof for a ringing phone, and the caller rings the next business instead. elunos.ai answers and the job lands in Craftnote.
Answers when nobody can
During the job, in the van, after hours. The call that would have gone to voicemail becomes an enquiry with a name and a number.
Writes down what is broken
Fault, address and access details in the caller's own words, so the van leaves with the right parts on board.
Separates emergency from routine
A burst pipe reaches you straight away. A quote request waits until tomorrow, filed and not forgotten.
Artificial
Intelligence
Act
How it works
What happens on every call
The agent takes the details, checks who is free and writes the job to Craftnote. You see it when you are back in the van.
A customer calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
Our heating is out and there is water under the boiler.
elunos.ai
Connecting to Craftnote ...
elunos.ai writes to Craftnote
Customer, site address and the fault as described, on a job that is ready to dispatch.
CraftnoteScheduled or escalated
Routine gets a time window, an emergency reaches you on the phone while the caller is still on the line.
CraftnoteJob created
Fault recorded · window given · handled in 44s, on site
Written to Craftnote
Setup
Connect in 3 steps
Click “Connect Craftnote”
Log in to Craftnote once and approve access. That's the only login you'll do.
Under the hood
Exactly what moves between elunos.ai and Craftnote
Security
Built for customer data
elunos.ai only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.
What elunos.ai can access in Craftnote
- Create jobs & enquirieswith the fault in the caller's words
- Read & write customer contactname, number and site address
- Read fitter availabilityto give a window that holds
- Nothing elseno pricing, no invoices, no wage data
Exact API scopes confirmed with Craftnote at setup.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.
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PraxWinPractice software- Built for teams on Craftnote:
- Trades
- Roofers
- Plumbing & heating
- Electricians
- Locksmiths
- Auto repair shops
- Moving companies
FAQ
Frequently asked questions
In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.
Whatever comes out of the call goes to the project: customer, request and the fault description as an entry. Craftnote stays your site communication, elunos.ai just feeds it.
For quotes and invoices yes, that is not what Craftnote is for. For answering the phone, capturing the enquiry and documenting the site, this pairing is enough.
Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.
elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.
Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested before you publish, nothing goes live until the agent already handles calls the way you want.
CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.
Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Stop losing jobs to the answerphone
Connect in minutes and let every call end as a job in Craftnote, with the fault written down and a slot given.