Microsoft Teams integration

Every call, summarised in Microsoft Teams

elunos.ai answers your calls and posts what matters to the right Microsoft Teams channel: summaries, urgent alerts and callback requests. In real time.

Customer callsany number
Microsoft TeamsPosted · #frontdesk

Team messaging

Category

Instant

Alerts

~10 minutes

Setup

Microsoft Teams

Works with

Works with your Microsoft Teams

Your team knows, automatically

No more 'who took that call?': everything lands where your team already reads.

Summaries in the channel

After each call a compact summary lands in the Microsoft Teams channel you choose.

Urgent calls escalate

Emergencies ping the right people immediately, with the full context attached.

Callbacks don't get lost

Callback requests become actionable messages instead of sticky notes.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent answers, handles the call and posts the outcome. Your team just reads Microsoft Teams.

01

A customer calls

They ring your normal number, day, night or weekend. elunos.ai picks up.

Live callLindenhof Front Desk · 0:42

Caller

Please have someone call me back about my appointment.

elunos.ai

Connecting to Microsoft Teams ...

02

elunos.ai writes the update

It drafts a compact, structured message and picks the right channel.

Microsoft Teams
Channel#frontdesk
TypeCallback request
CallerM. Schneider
PriorityToday
03

Posted to Microsoft Teams

The message lands in the channel and the right people are mentioned.

Microsoft Teams

Posted, team notified

#frontdesk · 2 people mentioned · in 38s, no staff

Sent to Microsoft Teams

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect Microsoft Teams”

Log in to Microsoft Teams once and approve access. That's the only login you'll do.

Connect Microsoft TeamsSecure login · approve once

Under the hood

Exactly what moves between elunos.ai and Microsoft Teams

elunos.ai · Integrations
WhatDirection
Call summarieselunos.aiMicrosoft Teams
Urgent-call alertselunos.aiMicrosoft Teams
Voicemails & transcriptselunos.aiMicrosoft Teams
Callback requestselunos.aiMicrosoft Teams
Channel routing rulesTwo-way

Security

Built for customer data

elunos.ai only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos.ai can access in Microsoft Teams

  • Post to selected channelssummaries, alerts and callbacks
  • Mention the right peoplefor urgent calls and escalations
  • Read channel namesto route messages correctly
  • Nothing elseno message history, no private channels

Exact API scopes confirmed with Microsoft Teams at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

DoctolibOnline bookingDampsoftPractice softwareCGMPractice softwaresamediOnline bookingGoogle CalendarCalendarMicrosoft 365CalendarCalendlyOnline bookingHubSpotCRMSalesforceCRMZohoCRMTwilioTelephonyAircallTelephonyn8nAutomationZapierAutomationMakeAutomationSAPERPSlackTeam messagingPipedriveCRMonOfficeonOfficeCRMsipgatesipgateTelephonyPlacetelPlacetelTelephony3CX3CXTelephonyOpenTableOpenTableOnline bookingresmioresmioOnline bookingTreatwellTreatwellOnline bookingMagiclineMagiclineOnline bookingmedatixxmedatixxPractice softwareCHARLYCHARLYPractice softwareDATEVAccounting & taxsevDesksevDeskAccounting & taxShopifyOnline storeStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketingFreshdeskFreshdeskHelpdesk & ticketingZammadZammadHelpdesk & ticketingJira Service ManagementHelpdesk & ticketingZoho DeskHelpdesk & ticketingLexware OfficeLexware OfficeAccounting & taxFastBillFastBillAccounting & taxAgendaAccounting & taxevidentevidentPractice softwareT2medT2medPractice softwareTTHEORGPractice softwareVeteraVeteraPractice softwarePower AutomatePower AutomateAutomationWorkatoWorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRMprotelprotelHotel softwareMewsMewsHotel softwareapaleoapaleoHotel softwareSIHOTSIHOTHotel softwareCasablancaCasablancaHotel softwarepdspdsTrade softwareSTREITSTREITTrade softwaresmarthandwerksmarthandwerkTrade softwareToolTimeToolTimeTrade softwareCraftnoteCraftnoteTrade softwareRRA-MICROLegal softwareadvowareadvowareLegal softwareAAnNoTextLegal softwareActaportActaportLegal softwareReNoStarReNoStarLegal softwareIXOSIXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy softwareCGM LAUERCGM LAUERPharmacy softwareeasyVETPractice softwareAnimanaAnimanaPractice softwareStarke PraxisStarke PraxisPractice softwarePraxWinPraxWinPractice software

FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

In the channel you choose, as a structured message with caller, intent and outcome. For urgent calls elunos.ai can mention specific people as well.

No. elunos.ai posts into your existing Teams tenant through an app connection. No additional user is added.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

elunos.ai is a European platform for AI phone agents, based in Frankfurt, Germany. The brand is written elunos.ai, lowercase and always with the .ai. Businesses use it to build voice agents without code that answer inbound calls, book appointments, take orders and resolve requests directly in systems like calendars, CRMs and helpdesks. All processing stays in the EU: GDPR-compliant, SOC 2 and ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested before you publish, nothing goes live until the agent already handles calls the way you want.

CRM, ERP, calendar, telephony and helpdesk tools connect out of the box, including HubSpot, Salesforce, Google Calendar, Microsoft 365, Calendly, Twilio and Aircall, plus practice tools like Doctolib and samedi. Through n8n, Make and Zapier the agent reaches thousands of additional apps. It can book appointments, update tickets and look up customer data live during the call, in the systems you already use.

Yes. When a call gets complex or a caller asks for a person, the agent routes the call to the right team member and hands over a complete summary of everything discussed. Your caller never has to repeat themselves, and your team picks up with full context. When and where to hand off is defined visually in the same no-code builder as the rest of the conversation.

Get started

Bring your calls into Microsoft Teams today

Connect in minutes and let elunos.ai answer every call: summaries, alerts and callbacks straight into Microsoft Teams.