MTMicrosoft Teams integration

Every call, summarised in Microsoft Teams

elunos.ai answers your calls and posts what matters to the right Microsoft Teams channel: summaries, urgent alerts and callback requests. In real time.

Customer callsany number
MTMicrosoft TeamsPosted · #frontdesk

Team messaging

Category

Instant

Alerts

~10 minutes

Setup

Microsoft Teams

Works with

Works with your Microsoft Teams

Your team knows, automatically

No more 'who took that call?': everything lands where your team already reads.

Summaries in the channel

After each call a compact summary lands in the Microsoft Teams channel you choose.

Urgent calls escalate

Emergencies ping the right people immediately, with the full context attached.

Callbacks don't get lost

Callback requests become actionable messages instead of sticky notes.

ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

How it works

What happens on every call

The agent answers, handles the call and posts the outcome. Your team just reads Microsoft Teams.

01

A customer calls

They ring your normal number, day, night or weekend. elunos picks up.

Live callLindenhof Front Desk · 0:42

Caller

Please have someone call me back about my appointment.

elunos

Connecting to Microsoft Teams ...

02

elunos writes the update

It drafts a compact, structured message and picks the right channel.

MTMicrosoft Teams
Channel#frontdesk
TypeCallback request
CallerM. Schneider
PriorityToday
03

Posted to Microsoft Teams

The message lands in the channel and the right people are mentioned.

MTMicrosoft Teams

Posted, team notified

#frontdesk · 2 people mentioned · in 38s, no staff

Sent to Microsoft Teams

Setup

Connect in 3 steps

No codeNo new software~10 minutesCancel anytime

Click “Connect Microsoft Teams”

Log in to Microsoft Teams once and approve access. That's the only login you'll do.

Connect Microsoft TeamsSecure login · approve once

Under the hood

Exactly what moves between elunos and Microsoft Teams

elunos.ai · Integrations
WhatDirection
Call summarieselunosMicrosoft Teams
Urgent-call alertselunosMicrosoft Teams
Voicemails & transcriptselunosMicrosoft Teams
Callback requestselunosMicrosoft Teams
Channel routing rulesTwo-way

Security

Built for customer data

elunos only ever touches the fields it needs to handle a call: nothing more. Data is processed under a data-processing agreement (DPA) and hosted in Germany.

Hosted in FrankfurtGDPR-compliantEU AI Act ready

What elunos can access in Microsoft Teams

  • Post to selected channelssummaries, alerts and callbacks
  • Mention the right peoplefor urgent calls and escalations
  • Read channel namesto route messages correctly
  • Nothing elseno message history, no private channels

Exact API scopes confirmed with Microsoft Teams at setup.

Built on a compliant foundation

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
GDPR
EU
Artificial
Intelligence
Act

Your whole stack

Also works with the rest of your stack

CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.

DoctolibOnline bookingDampsoftPractice softwareCGMPractice softwaresamediOnline bookingGoogle CalendarCalendarMicrosoft 365CalendarCalendlyOnline bookingHubSpotCRMSalesforceCRMZohoCRMTwilioTelephonyAircallTelephonyn8nAutomationZapierAutomationMakeAutomationSAPERPSlackTeam messagingPPipedriveCRMOonOfficeCRMSsipgateTelephonyPPlacetelTelephony33CXTelephonyOOpenTableOnline bookingRresmioOnline bookingTTreatwellOnline bookingMMagiclineOnline bookingMmedatixxPractice softwareCCHARLYPractice softwareDDATEVAccounting & taxSsevDeskAccounting & taxShopifyOnline storeStripePaymentsWhatsApp BusinessCustomer messagingZendeskHelpdesk & ticketingFFreshdeskHelpdesk & ticketingZZammadHelpdesk & ticketingJSJira Service ManagementHelpdesk & ticketingZDZoho DeskHelpdesk & ticketingLOLexware OfficeAccounting & taxFFastBillAccounting & taxAAgendaAccounting & taxEevidentPractice softwareTT2medPractice softwareTTHEORGPractice softwareVVeteraPractice softwarePAPower AutomateAutomationWWorkatoAutomationCMSWebsite & CMSMicrosoft Dynamics 365CRMPprotelHotel softwareMMewsHotel softwareAapaleoHotel softwareSSIHOTHotel softwareCCasablancaHotel softwarePpdsTrade softwareSSTREITTrade softwareSsmarthandwerkTrade softwareTToolTimeTrade softwareCCraftnoteTrade softwareRRA-MICROLegal softwareAadvowareLegal softwareAAnNoTextLegal softwareAActaportLegal softwareRReNoStarLegal softwareIIXOSPharmacy softwareAawintaPharmacy softwareAADGPharmacy softwareCLCGM LAUERPharmacy softwareEeasyVETPractice softwareAAnimanaPractice softwareSPStarke PraxisPractice softwarePPraxWinPractice software

FAQ

Frequently asked questions

In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.

In the channel you choose, as a structured message with caller, intent and outcome. For urgent calls elunos can mention specific people as well.

No. elunos posts into your existing Teams tenant through an app connection. No additional user is added.

Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.

Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested on the free tier first, nothing goes live until the agent already handles calls the way you want.

No. Agents are created visually in a no-code builder: conversation steps are arranged as nodes, guided by a structure that has proven itself in your industry. Greetings, questions, bookings and handoffs are configured by clicking, not coding. Developers are optional and typically only involved when a team wants a custom integration beyond the built-in connectors and the n8n and Zapier catalogs.

Call the demo number or start a web call in the browser, pick a scenario such as appointment scheduling or order intake, and the agent leads the conversation step by step, exactly as it would with your callers: it greets, asks, checks live data and confirms. If you prefer a guided session, you can also book a live demo with the team on a fixed date.

Pricing is usage-based and starts free: the Free tier includes a monthly allowance of 30 call minutes and 300 chats, with no credit card required. Paid plans share one monthly allowance for calls and chats that you can mix freely, and annual billing adds 20 percent more allowance at the same price. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.

Get started

Bring your calls into Microsoft Teams today

Connect in minutes and let elunos answer every call: summaries, alerts and callbacks straight into Microsoft Teams.