„Is it in stock?" answered from IXOS
elunos.ai answers your line, checks the pack in IXOS by PZN or product name and tells the caller whether it is on the shelf, on order or ready to collect.
Pharmacy software
Category
Stock check
On the call
~10 minutes
Setup
IXOS
Works with
Works with your IXOS
The counter keeps serving the person in front of it
Most calls are one question with a one-word answer. elunos reads it out of IXOS so nobody has to leave the counter to look.
Answers availability, not advice
In stock, out of stock, or here tomorrow at ten. Anything pharmaceutical goes to your team, and the caller is told why.
Reserves the pack
The caller's name goes on it in IXOS, with a collection time, so the trip to the pharmacy is not wasted.
Takes the load off the busy hours
The morning rush is the same hour the phone rings most. Both stop competing for the same person.
Artificial
Intelligence
Act
How it works
What happens on every call
The agent understands the product, checks IXOS and answers. What needs a pharmacist goes to a pharmacist.
A patient calls
They ring your normal number, day, night or weekend. elunos picks up.
Caller
Do you have ibuprofen 600 in stock, and until when are you open?
elunos
Connecting to IXOS ...
elunos checks IXOS
Pack size and stock read live, plus the delivery time if it has to be ordered.
Reserved or handed over
Either the pack is put aside with a collection time, or the call reaches your team with the question written down.
Reserved for collection
Stock checked · pack reserved · handled in 29s, counter undisturbed
Written to IXOS
Setup
Connect in 3 steps
Click “Connect IXOS”
Log in to IXOS once and approve access. That's the only login you'll do.
Under the hood
Exactly what moves between elunos and IXOS
Security
Built for patient data
elunos only ever touches the fields it needs to book a call: nothing clinical, nothing financial. Data is processed under a data-processing agreement (AVV) and hosted in Germany.
What elunos can access in IXOS
- Read stock & availabilityby PZN or product name
- Reserve & order packsonly what you release for it
- Write notes & collection timesso the counter knows what is coming
- Nothing elseno prescriptions, no advice, no billing
Exact API scopes confirmed with IXOS at setup.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
CRM, ERP, calendar, telephony, ticketing: the agent triggers actions directly in your systems. Via n8n & Zapier there are thousands more.
- Built for teams on IXOS:
- Pharmacies
FAQ
Frequently asked questions
In a few clicks: connect the account, authorise, done. No code, no IT project, usually live in under an hour.
Only if you release that. The normal case is reserving a pack that is in stock, with a collection time. Wholesaler orders otherwise stay with your team.
Prescription data is out of reach. The agent answers availability, collection and opening hours and hands anything prescription-related to the pharmacy.
Yes. EU-only processing, hosted in Frankfurt, SOC 2 / ISO 27001 certified.
Most teams go live within 7 days. You start from a ready-made industry template, connect your calendar, CRM or helpdesk, test the agent against real call scenarios and then publish it to your own phone number. Because everything can be built and tested on the free tier first, nothing goes live until the agent already handles calls the way you want.
No. Agents are created visually in a no-code builder: conversation steps are arranged as nodes, guided by a structure that has proven itself in your industry. Greetings, questions, bookings and handoffs are configured by clicking, not coding. Developers are optional and typically only involved when a team wants a custom integration beyond the built-in connectors and the n8n and Zapier catalogs.
Call the demo number or start a web call in the browser, pick a scenario such as appointment scheduling or order intake, and the agent leads the conversation step by step, exactly as it would with your callers: it greets, asks, checks live data and confirms. If you prefer a guided session, you can also book a live demo with the team on a fixed date.
Pricing is usage-based and starts free: the Free tier includes a monthly allowance of 30 call minutes and 300 chats, with no credit card required. Paid plans share one monthly allowance for calls and chats that you can mix freely, and annual billing adds 20 percent more allowance at the same price. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingPer-minute rates, a free tier and a calculator
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Take the stock calls off the counter
Connect in minutes and let the question everyone asks be answered from IXOS, without anyone walking away from a customer.