IXOS integration„Is it in stock?" answered from IXOS
IXOS, made by PHARMATECHNIK in Starnberg, runs the stock and checkout of many German high-street pharmacies, including branch networks. Most pharmacy calls come down to one question: do you have it, and when can I pick it up? elunos.ai takes those calls and keeps the counter free for the people standing at it. It is meant to check IXOS stock and set up pre-orders directly, provided PHARMATECHNIK grants access for your pharmacy.
IXOSIn stock · reservedPharmacy software
Category
Stock check
On the call
IXOS
Works with
Typical calls
The calls that come with IXOS
“It seems you don't have my blood pressure tablets. Can you get them in?”
elunos.ai sees the item is not in stock, promises no delivery date and passes the request to the team with product and callback number.
In IXOS: Nothing. Whether to order it or ask a branch is your team's call in IXOS.
“My doctor sent me an e-prescription. Can I redeem it with you yet?”
elunos.ai explains that elunos.ai cannot see prescriptions, gives the opening hours and notes the question for a callback if the caller wants one.
In IXOS: Nothing. E-prescriptions do not pass through the connection.
“How late are you open today, and is your other branch open longer?”
elunos.ai answers from the opening hours stored for both locations, without looking anything up in IXOS.
In IXOS: Nothing. Opening hours live in elunos.ai's knowledge.
Artificial
Intelligence
Act
How it works
What happens on every call
A patient calls
They ring your normal number, day, night or weekend. elunos.ai picks up.
Caller
Do you have vitamin D3, 20,000 units? I'd pick it up this afternoon.
elunos.ai
Connecting to IXOS ...
elunos.ai checks IXOS
elunos.ai checks IXOS stock, gives the answer and, if asked, puts a pack aside with a pickup time.
IXOSReserved or handed over
With access granted, a pre-order in IXOS with name, phone number and pickup time; otherwise a note for your team.
IXOSReserved for collection
Written to IXOS
Setup
Connect in 4 steps
Settle access, connect IXOS
First we clarify whether, and on what terms, PHARMATECHNIK grants access for your pharmacy. Then elunos.ai is linked to IXOS. With several branches, you decide which location answers which number.
Set pre-order rules
Choose whether elunos.ai only puts aside packs in stock or also notes requests for items you do not carry, and how long a pre-order is held.
Draw the line
Anything about prescriptions, dosage or interactions goes to your pharmacists. You set that once and elunos.ai sticks to it.
Test call
Ask for a product yourself and check in IXOS that the stock answer and the pre-order are right.
Under the hood
Exactly what moves between elunos.ai and IXOS
Connection
Requirements and limits
How it connects
- Through a vendor interface (API) that PHARMATECHNIK has to release for your pharmacy. There is no open API documentation for third parties, so this page names no endpoints and no sign-in method.
- Your pharmacy runs the IXOS merchandise system and keeps its stock there.
- PHARMATECHNIK grants access to the interface for your IXOS installation. What the vendor requires for that is settled during setup.
Not part of the connection
- Prescription data and e-prescriptions
- Customer cards, medication plans and purchase history
- Wholesaler orders and requests to branch or partner pharmacies, which your team places in IXOS
Good to know
- Access to the interface is granted by the vendor; its scope and requirements are only settled once access is granted.
- PHARMATECHNIK does not publish open API documentation. The fields the interface returns depend on the access granted for your installation.
- The stock answer is only as current as IXOS. A pre-order does not guarantee the pack is still there; your team confirms it.
- elunos.ai gives no pharmaceutical advice; that stays with your pharmacy staff. Questions about dosage, use or interactions go to them as well.
- elunos.ai is an independent product and not part of PHARMATECHNIK.
Security
Built for patient data
elunos.ai only ever touches the fields it needs to book a call: nothing clinical, nothing financial. Data is processed under a data-processing agreement (AVV) and hosted in Germany.
What elunos.ai can access in IXOS
- Stock of one itemIXOS → elunos.ai
- Pre-orderelunos.ai → IXOS
Through a vendor interface (API) that PHARMATECHNIK has to release for your pharmacy. There is no open API documentation for third parties, so this page names no endpoints and no sign-in method.
Built on a compliant foundation
Artificial
Intelligence
Act
Your whole stack
Also works with the rest of your stack
- Built for teams on IXOS:
- Pharmacies
FAQ
Frequently asked questions
Yes, provided PHARMATECHNIK grants access for your pharmacy. elunos.ai then reads whether you have the item the caller asks about and tells them. Exactly which functions are available is settled during setup.
Once access is granted, in IXOS, with name, phone number and pickup time. Your team puts the pack aside like any other pre-order. Until then the request reaches your team as a note.
No. PHARMATECHNIK's app sends orders and e-prescriptions straight to IXOS. elunos.ai is for customers who would rather call, and it does not handle e-prescriptions.
No. The connection targets the stock of the connected location. Branch and partner requests stay with your team in IXOS.
No. Prescription data and e-prescriptions are not part of the connection. elunos.ai takes those calls down and hands them to your team.
Plans start with Starter at €99 a month on a one-year term, including 1,000 voice minutes that count on the phone, in the web widget and on WhatsApp. Every plan includes one channel of your choice. There is no free plan, but a 30-day money-back guarantee: you start in live operation right away and get the full amount back if it does not fit. For high volumes there is a custom Enterprise plan. Full details are on the pricing page.
Further reading
- What is an AI phone agent?How the technology works, what it does and where it stops
- What are AI agents?The category above the product, explained in four steps
- What is a voicebot?The umbrella term, and where a phone agent sits inside it
- Phone answering servicesThe category we replace, with its pricing models and trades
- AI phone agents comparedThe providers in the German-speaking market, side by side
- PricingThree plans, per-minute rates and a 30-day money-back guarantee
- About usWho builds elunos.ai, and why it is hosted in Frankfurt
Get started
Take the stock calls off the counter
elunos.ai answers your calls and works directly in IXOS.