1. Hosting & infrastructure
elunos runs on EU-based infrastructure hosted in Frankfurt. Production systems are isolated, access is restricted, and changes are reviewed before they ship.
2. Encryption
Data is encrypted in transit with TLS and at rest. Secrets and credentials are stored in managed key vaults, never in plain text.
3. Access control
Access to production data follows least privilege, is tied to individual accounts, and requires multi-factor authentication. Access is logged and reviewed.
4. Call data
Call audio and transcripts are processed to deliver the outcome you configure and retained only for the period you set. They are not used to train models without your instruction.
5. Monitoring & resilience
We monitor systems continuously, keep encrypted backups, and maintain recovery procedures so the service stays available.
6. Sub-processors
We work with a small set of vetted sub-processors, each bound by a data-processing agreement and assessed for their security posture.
7. Reporting an issue
Found a vulnerability? Tell us at security@elunos.ai. We acknowledge reports quickly and work with researchers to resolve issues responsibly.