elunos.ai vs VITAS
Two AI phone agents for the German-speaking market, side by side.
VITAS and elunos.ai both offer a phone agent that answers calls on its own. This page puts them next to each other so the decision is easier. We say it plainly: elunos.ai is our product. So the VITAS column carries only what their own pages stated on 18 September 2026. Where it said nothing, this says “not published” rather than guessing.
Side by side
Five points that can be checked on both providers’ public pages.
| elunos.ai | VITAS | |
|---|---|---|
| Provider and focus | Built for the German-speaking market | AI call answering for practices, medical centres and clinics |
| Hosting location | Frankfurt, Germany | Germany (“Made & Hosted in Germany”) |
| Pricing model | Per conversation minute, 30-day money-back guarantee | Per conversation: FLEX €49, BASIC €119, PLUS €299 a month, net |
| Industry templates | 22 industries with their own templates | Mainly healthcare, with ready-made scenarios |
| Integrations named | 73 integrations, plus n8n, Make and Zapier | 13 partners incl. medatixx, tomedo, samedi (in the Pro package) |
This table is based on each provider's public product page, last retrieved on 18 September 2026. “Not published” means it was not stated there. It does not mean the provider lacks it. Ask them directly if it matters. Figures may have changed since.
Questions about VITAS
On telefonassistent.de VITAS describes its product as AI call answering for practices, medical centres and clinics. Its FAQ says it was developed mainly for healthcare, with other industries possible. There are ready-made scenarios for appointments, prescriptions, referrals and sick notes. VITAS states hosting in Germany only, ISO 27001 and BSI C5 type 1 (last checked 18 September 2026).
VITAS bills per conversation, not per minute. On 18 September 2026 telefonassistent.de listed three plans: FLEX at €49 a month plus €0.28 per conversation, BASIC at €119 with 500 conversations and PLUS at €299 with 1,500 conversations, then €0.25 each. Paid annually they are €40, €98 and €245. Integrations with partner systems, SIP trunking and direct transfer belong to the Pro package, which cost an extra €99 a month on offer. All prices net. By contrast, elunos.ai bills per minute, every plan is paid from day one, and within 30 days you get the money back on request.
Yes, VITAS offers a 30-day trial with 500 test conversations, no payment details, and the trial ends on its own (as of 18 September 2026). elunos.ai takes the other route: no trial, but a 30-day money-back guarantee. You pay for the plan you choose, answer real calls on your own number from day one, and if it does not fit you get the full amount back within 30 days.
In three ways. elunos.ai bills per conversation minute rather than per conversation, the minutes of a plan count on every channel, whether phone, web widget or WhatsApp, and integrations are not an add-on package. VITAS in turn is tailored more closely to healthcare and states ISO 27001 and BSI C5, certificates that can be decisive for clinics. If you work outside healthcare, elunos.ai has templates for your industry.
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